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Call Center Executive
3 weeks ago
**International Call Center Executive (Female)**
**Salary: Competitive, 25% hike on current CTC**
**Location: Sector
- 74, Phase 8, Mohali**
**Shift: Night, 7:30 pm-4:30 am with Cab services**
**Monday
- Friday**
**Responsibilities**:
- Engage prospective customers to introduce and sell products/services.
- Manage incoming inquiries, providing relevant information and support.
- Cultivate and maintain strong customer relationships, ensuring high satisfaction levels.
- Stay informed about products/services to effectively communicate features and benefits.
- Achieve or surpass monthly sales targets and quotas.
- Conduct follow-up calls to address customer needs and secure sales.
- Accurately document customer interactions and sales data in the CRM system.
- Provide insights on customer interactions and market trends.
**Requirements**:
- Minimum 1-3 years in international calling processes.
- Excellent verbal and written communication skills in English.
- Bachelor’s degree preferred
- Proficiency with CRM software and telecalling tools.
- Strong ability to build rapport quickly.
- Comfortable working night shifts and adapting to different time zones.
- Effective in handling difficult customer situations calmly.
- Highly motivated, target-driven, with a proven sales or customer service track record.
**Similar Titles**:International Customer Support Representative, International Telemarketing Executive, International Call Handler, International Voice Process Associate, Global Telecaller, International Voice Support Specialist, International Call Handler, International Outreach Specialist, International Sales Representative, International Helpdesk Specialist
Pay: Up to ₹40,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you fluent in English?
- Do you live nearby or ready to relocate ?
**Education**:
- Bachelor's (preferred)
**Experience**:
- International voice process: 1 year (preferred)
Work Location: In person
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