Call Center Executive
2 weeks ago
**Job Responsibilities and Duties**:
- Answer incoming calls from customers
- Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers
- Maintain and update customer information
- Ensure patient forms contain all necessary billing information
- Booking of home collections and forwarding to home collection department
- Maintaining data of Received and Missed calls
**Position Requirements**
**Critical skills**:
- Strong written and verbal communication skills
- Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
- Keen attention to detail, especially involving checking forms and documents for proper information
- Working knowledge of Microsoft Office Suite or similar software
- Proficient in customer service
- Knowledge of medical insurance procedures
- Active listening and comprehension skills
**Work Experience/Education**:
- 2-3 Years experience in a customer service environment/Healthcare and preferably in a call Centre environment.
- Bachelors Degree
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Call center: 1 year (preferred)
- Call center healthcare: 1 year (preferred)
**Language**:
- Hindi, English (preferred)
Work Location: On the road
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