Call Center Executive
6 months ago
**Job Description:
- **
**1. Patient Interaction**:
- Handle incoming calls from patients, their families, and healthcare professionals in a compassionate and empathetic manner.
- Provide information about hospital services, appointment scheduling, and general inquiries.
**2. Appointment Scheduling**:
- Efficiently schedule, reschedule, or cancel patient appointments based on availability and medical priorities.
- Send appointment reminders and follow-up calls as necessary.
**3. Healthcare Information Dissemination**:
- Share basic healthcare information, such as hospital visiting hours, parking details, and pre-appointment instructions.
- Direct callers to appropriate departments or medical personnel.
**4. Emergency Response Coordination**:
- Handle emergency calls calmly and follow established protocols for rapid response.
- Coordinate with emergency services and internal hospital teams to ensure timely assistance.
**5. Medical Records Assistance**:
- Provide information on how to access and obtain medical records.
- Assist in the coordination of record transfers between departments or external entities.
**6. Insurance Verification**:
- Verify patient insurance information to ensure accurate billing and coverage.
- Explain insurance-related queries to patients and assist with the resolution of issues.
**7. Billing and Financial Inquiries**:
- Address patient inquiries related to billing statements, payment options, and financial assistance programs.
- Coordinate with the billing department for issue resolution.
**8. Healthcare Service Promotion**:
- Inform callers about new healthcare services, specialties, or community health programs offered by the hospital.
- Encourage participation in health and wellness initiatives.
**9. Compliance with Patient Privacy Regulations**:
- Adhere strictly to patient privacy regulations, such as HIPAA, and ensure the confidentiality of patient information.
- Educate callers on the importance of privacy and data protection.
**10. Follow-Up Calls**:
- Conduct follow-up calls to patients after appointments or hospital stays to gather feedback and address any concerns.
- Document patient feedback for quality improvement purposes.
**11. Medical Advice Triage**:
- Follow established protocols for directing medical inquiries to appropriate healthcare professionals.
- Provide general information while avoiding offering medical advice.
**12. Multilingual Support**:
- Provide language support for non-English speaking patients or family members.
- Utilize translation services when necessary to ensure clear communication.
**13. Medical Transportation Coordination**:
- Assist in coordinating transportation services for patients, especially those with special needs or mobility challenges.
- Communicatewith transportation providers to ensure timely arrivals.
**14. Escalation of Critical Issues**:
- Identify and escalate critical patient issues or emergencies to the appropriate medical staff or hospital administration promptly.
**15. Collaboration with Hospital Departments**:
- Collaborate with various hospital departments, including nursing, billing, and emergency services, to address patient needs effectively.
**16. Continuous Training**:
- Participate in ongoing training programs to stay updated on medical terminology, hospital services, and industry regulations.
- Attend regular team meetings to discuss improvements and share knowledge.
**17. Documentation and Reporting**:
- Maintain accurate and detailed records of patient interactions and inquiries.
- Generate reports on call center performance and patient satisfaction.
Experience - 2 to 5 Years
Qualification - Any graduate
or whatsapp at 7743005537
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7743005537
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