Call Center Tl
7 months ago
**Job description**
**Call Center TL Responsibilities**:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
**Call Center TL Requirements**:
- International Call center customer service, or supervisory experience required.
- High school diploma or equivalent, but more education, especially in management, is preferred.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Shift Timings:
- USA Shift (5;30pm-2;30 am)
- Food provided
- Working Days: 5 Days working with Saturday Sunday off
- Rounds of Interview
- HR Discussion
- Manager Round
- Ops Manager Round
**Salary**: Up to ₹45,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Paid sick time
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9910449693
-
Call Center
7 months ago
Mohali, India AstraBytes Private Limited Full timeI am looking to open a call center that will provide both inbound and outbound services. My intention is to have a team of 10-20 agents in place to help with this endeavor. We aim to provide top-notch customer support and sales initiatives with a focus on quality. With our combined expertise, together we can help create an efficient and organized call center...
-
Call Center Executive
6 months ago
Mohali, India Chandigarh University Full timeTitle: Call Center Executive Job Description at Chandigarh University Introduction: At Chandigarh University, we believe in providing exceptional academic opportunities and world-class support to our students. To ensure seamless communication and excellent service, we are looking to recruit a highly motivated and dedicated Call Center Executive. This...
-
Call Center Representative
7 months ago
Mohali, India Kreez Consulting Full timeWe are hiring for Fresh Graduates for Call Center agent. - Excellent Communication skills - At least Graduate - Go Getter attitude - Flexible with Rotational Shift - Best salary in the market **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Mohali, Punjab: Reliably commute or planning to...
-
Call Center Executive
7 months ago
Mohali, Punjab, India Talent Belter Full time**Call Center Executive (Female)** **Salary: ₹15,000 - ₹30,000** **Location: Phase-11, Mohali** **Time: 10am -7pm (Monday - Saturday)** Join a leading organisation with a vast Franchisee Network, operating in the domains of Taxation, Commerce, Accountancy, and Compliance across India. Step into a dynamic role as a **Call Center Executive**, driving...
-
Call Center Executive
7 months ago
Mohali, Punjab, India Zukti eServ Full timeZukti eServ provides solutions in IT, Digital Marketing, IT Enabled Services, Management Consulting and HR Consultancy Services. We at **Zukti eServ** are currently in search of a dedicated and talented professional to join call centre team of our prestigious Client. As a **Call Center Executive**, you will play a crucial role in providing exceptional...
-
Call Center Executive
7 months ago
Mohali, India IVY HOSPITAL Full time**Job Description: - ** **1. Patient Interaction**: - Handle incoming calls from patients, their families, and healthcare professionals in a compassionate and empathetic manner. - Provide information about hospital services, appointment scheduling, and general inquiries. **2. Appointment Scheduling**: - Efficiently schedule, reschedule, or cancel...
-
Call Center Executive
6 months ago
Mohali, Punjab, India Talent Belter Full time**International Call Center Executive (Female)** **Salary: Competitive, 25% hike on current CTC** **Location: Sector - 74, Phase 8, Mohali** **Shift: Night, 7:30 pm-4:30 am with Cab services** **Monday - Friday** **Responsibilities**: - Engage prospective customers to introduce and sell products/services. - Manage incoming inquiries, providing relevant...
-
Need Candidate for Call Center
5 days ago
Mohali, India BSCJ Enterprises Full time**Hiring for call center** Qualification : Minimum 12th ,Graduation Salary :18000 to 20,000 per month and night allowance, cab facility Excellence communication skill 5 day working Location : C-133 ,4th floor above gold gym Phase 8 ,industrial area Mohali Contact no. 9875998743 HR sonika **Job Types**: Full-time, Fresher **Salary**: ₹18,000.00 -...
-
Call Center Executive
4 months ago
Mohali, Punjab, India IVY HOSPITAL Full time**Job Description: - ** **1. Patient Interaction**: - Handle incoming calls from patients, their families, and healthcare professionals in a compassionate and empathetic manner. - Provide information about hospital services, appointment scheduling, and general inquiries. **2. Appointment Scheduling**: - Efficiently schedule, reschedule, or cancel...
-
Us Accent Call Center Representative
7 months ago
Mohali, Punjab, India Aprintaa Full timeWe are seeking a confident and fluent English-speaking Call Center Representative with an American accent to join our team for a real estate client. As a representative, you will engage with a US audience, providing top-notch customer service and support. Your primary responsibilities will include calling from a provided list, asking pertinent questions, and...
-
International Call Center
7 months ago
Mohali, Punjab, India InfluxService Full timeInternational Call Center (Voice Process) for Freshers - 1+ year Location : Mohali Responsibilities: - Provide customer support and resolve customer queries on call. - Handle inbound calls from the customers - Identify the needs of customers, resolve issues, and provide solution - Maintain good customer relations - Meet personal targets and work towards...
-
Medical Services Call Center Representative
4 months ago
Mohali, Punjab, India Career Concepts, Mohali Full timeResponsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and...
-
Call Center Executive
4 days ago
Mohali, India Tricity Property Guru Full timeTele Calling - CRM Management - Client Visit - FollowUps **Salary**: Up to ₹20,000.00 per month Schedule: - Morning shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Mohali, Punjab: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...
-
Call Center Representative
6 months ago
Mohali, India Outsource Dental Solutions Full timeLooking for only experienced call centre executives with 3 to 4 years of experience. **Job Types**: Full-time, Permanent **Salary**: ₹30,000.00 - ₹40,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Monday to Friday - Night shift Ability to commute/relocate: - Mohali, Punjab: Reliably commute or planning to relocate...
-
Call Center Executive
6 months ago
Mohali, India Jatin Arora Group Full timeI am hiring for digital marketing, sales,recruitment, calling. Lead Generation. **Job Types**: फ़ुल-टाइम, पार्ट-टाइम, फ्रेशर **Salary**: From ₹15,000.00 per month Expected hours: No more than 40 per week **Benefits**: - वर्क फ़्रॉम होम **Education**: - High school or equivalent...
-
Call Centre Supervisor
6 days ago
Mohali, India Peridot Full time**Call Center Supervisor Responsibilities**: - Hiring, training, and preparing call center representatives to respond to customer questions and complaints - Ensuring agents understand and comply with all call center objectives, performance standards, and policies. - Answering agent questions regarding best practices or difficult calls. - Monitoring and...
-
Bpo Call Center
2 days ago
Mohali, India Baba Shri Chand Ji Enterprises Full timeHiring for international process Salary - 15,000 CTC - 20000 CTC + 2,500 Night Shift Allowance (2 weekly Offs+Cab pick/ Drop (Company give 7 days Accommodation for relocation) Freshers can also apply Job Location - Chandigarh Work from office,Night shift (Rotational) Mode of Interview - Face-to-Face /Telephonic Min Qualification - Graduation /10 +2...
-
Call Center Executive
1 week ago
Mohali, Punjab, India GRECIAN SUPER-SPECIALITY HOSPITAL , MOHALI Full time*HOSPITAL EXPERIENCE MANDATORY Manages large volumes of inbound and outbound calls in a timely manner Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate. Completes initial registration information of new patients following established policies and...
-
International Calling
6 months ago
Mohali, India TSJ World Trans Services Private Limited Full timeA Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. **Job Types**: Full-time,...
-
Call Center Representative Punjabi
6 months ago
Mohali, India Visas Immigration Services Full timeHIRING FOR PUNJABI CALLING SALARY - 10K TO 12K QUALIFICATION - 12TH SHIFT DAY MONDAY TO SATURDAY ONE WEEK OFF NO TARGET ONLY GIRLS CONTACT NO. 9914260499 **Salary**: Up to ₹10,000.00 per month **Salary**: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Paid sick time Schedule: - Day shift Supplemental pay types: - Yearly...