Travel Program Coordinator

4 weeks ago

Bengaluru, India VARITE INDIA PRIVATE LIMITED Full time

**Job Description**:

- Counselling travellers on travel products/services
- Provide travel policy related clarifications
- Primary point of contact for relocation travel
- Provide navigational support on Adobe Travel tools.
- Work with suppliers to ensure employees receive Adobe negotiated rates.
- Support tax team on GST related inputs and documents.
- Responsible for responding to queries through mailbox and Service Now tickets.
- Additional responsibilities may include, customer service issue follow-up and resolution, visa and/or passport queries, voids, refunds, exchanges, and complex bookings.
- Working with visa team for employee support
- Provide best in class customer service and create the WOW experiences to internal customers.
- Deliver First Contact Resolution through anticipating customers needs and providing value added solutions

Travel Program Development
- Take an active part in all travel program development strategies to continually improve and strengthen the travel program.

Preferred suppliers
- Possess a clear understanding of Abodes s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.
- Attend training courses to keep up to date on product and system knowledge
- Any other tasks as directed by the Travel Manager according to requirement and development of company initiatives.

Requirements / Qualifications
- Strong employee and program focus
- Significant experience in a similar corporate travel environment
- Strong communication skills - friendly, confident manner with all levels
- Extensive knowledge of travel booking processes using online tools
- Extensive travel knowledge
- Visa operations knowledge

Required Skills: PASSPORT, RETAIL SALES, CUSTOMER SERVICE ORIENTED, OPERATIONS, STRONG COMMUNICATION SKILLS

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