Customer Service Officer

2 months ago


Nagpur, India Plusgrow Merchantry Pvt Ltd Full time

Handle customer service to ensure brand is marketed well & CS quality is maintained

Answer Customer Service queries and Questions on phone, whatsapp and other modes.

Answering Customer queries received by Whatsapp within 8 working hours

Answering Customer queries received by Social Media within 8 working hours

Track and follow up on pending issues and orders

Ensure all team members are updated and work together to make customers happy

Ensure exemplary post sale services

Ensure Company methodologies & policies are being followed by you and your subordinate team members

Updating the website on a need basis

Updating Other portals used by the company as and when required

Scrutinising the website for incorrect information & details and rectifying those

**Salary**: From ₹21,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 9657188088
Expected Start Date: 01/05/2023
- Health insurance



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