Customer Service Representative

1 week ago


Mohali Punjab, India Solutions 1313 Full time

Issue Resolution: Address and resolve customer complaints in a timely manner. Escalate issues to higher management when necessary.

Product Knowledge: Maintain a deep understanding of the company’s products and services to provide accurate information and guidance to customers.

Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges.

Documentation: Keep detailed records of customer interactions, transactions, comments, and complaints. Update customer information in the customer service database during and after each interaction.

Follow-up: Conduct follow-up communications with customers to ensure their issues are resolved and they are satisfied with the service provided.

Feedback Collection: Gather customer feedback and report it to the management team to help improve products, services, and customer satisfaction.

Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience and to address any issues that arise.

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...


  • Mohali, Punjab, India RCT Full time

    **Company Description** The Car Club is a group of dealerships located in Mohali district. Our mission is to help customers find the perfect vehicle and provide exceptional customer service. We have a wide selection of inventory at two locations and offer the lowest financing rates in town. Our vehicles are reconditioned in our in-house garage, and we...


  • Mohali, Punjab, India Kalyan Business Solutions Full time

    **Job Profile**: This is a full-time on-site role for a Customer Service Representative at FiveS Digital located in Mohali district. The Customer Service Representative will be responsible for providing support and resolving customer issues, ensuring customer satisfaction, and delivering high-quality customer service. They will also handle customer...


  • Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...


  • Mohali, Punjab, India 360GlobalSeo Full time

    Join our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...


  • Mohali, Punjab, India 360GlobalSeo Full time

    Join our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...


  • Mohali, Punjab, India Qmbitz private limited Full time

    NIGHT SHIFT US PROCESS FROM OFFICE **Job Title**: Customer Service Representative **Location**: Mohali, India **Job Type**: Full-time **Job Summary**: **Key Responsibilities**: - Handle and resolve customer complaints, providing appropriate solutions and alternatives. - Follow up with customers to ensure their issues are resolved. - Maintain a...


  • Mohali, Punjab, India GNR Global Services Full time

    **Hiring Customer Service Representatives** **Domain**: - International BPO **Location**: - Mohali **Salary - 24000 to 33000** **Qualification**: 12th/Graduates/PG Good English skills Rotational shifts 5.5 working days only **Responsibilities**: Handle customer's queries through calls or chat Training will be given with salary **Interested can...


  • Mohali, Punjab, India DBU Centre of excellence Full time

    **Customer Service Representative** - Co-ordinate with Associates/Education Partners - Attend queries & resolve them - Provide Course information to students, Centers - Documentation work for admission process - Customer Service/ Customer Retention - Maintain daily records **Desired Criteria**: - Any Graduate - Good communication skills - Problem resolving...


  • Mohali, India Wheel King Trans Haul Inc. Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery...


  • Mohali, India Wheel King Trans Haul Inc. Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery...


  • Mohali, India Penta IT Solutions Full time

    **CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...


  • Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...


  • Mohali, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...


  • Ludhiana, Punjab, India Design Indya Advertising Pvt. Ltd. Full time

    **Company Description** Design Indya Advertising Pvt. Ltd. is an integrated media agency with its Head Office in Ludhiana, Punjab & Corporate office in Noida, UP. Since its establishment in 2008, Design Indya has become one of the fastest-growing agencies in the country, with a nationwide presence. We are known for our culture of client servicing and brand...


  • Mohali, India I way solutions Full time

    urgently hiring for Customer service representative for international BPO for mohali location **chat & voice process are there,No sale profile,only customer service** **Good salary** **Sitting profile,Customer service profile both voice & Non voice..** **for more information call at the given no.** **Free Placement,No Fee to be paid..** **Salary**:...


  • Mohali, India Biorev LLC Full time

    PFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - Graveyard Shift - 12 PM to 10 PM CST (10:30 PM to 8:30 AM) **Working Pattern**: - 6 days working pattern in Summer - 5 days working pattern in Winter, Saturday OFF **Note: No Pick & Drop facility...


  • Mohali, India 360GlobalSeo Full time

    Join our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...


  • Mohali, India Biorev LLC Full time

    PFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - US Shift - Graveyard Shift: 12 PM to 10 PM CST (10:30 PM to 8:30 AM IST) **Working Pattern**: - 6 days working **Note: No pick and drop facility is provided !** **Position Overview**: **Key...


  • Mohali, India NETGAINS - IT & DIGITAL MARKETING Full time

    We are seeking a highly motivated and skilled Financial **Customer Service Representative** to join our dynamic customer support team. As a Financial **Customer Service Representative**, you will be the first point of contact for our clients, providing exceptional customer service in the realm of financial products and services. You will play a pivotal role...