Customer Service Representative

1 week ago

Mohali, India Wheel King Trans Haul Inc. Full time

A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery schedules are met at the required on-time targets set out by dispatch. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.

**Primary Objectives**:

- Ensure that all orders and order information /required details are received in an organized and efficient manner
- Ensure that all customer requirements are met
- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements
- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events
- Ensuring that all customer relations are maintained in the highest regard
- Ongoing personal/professional development

Position Details =

**Dispatch Communication**
- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction
- Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch

**Customer Service**
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer prior to the occurrence
- Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence.
- Ensures that all pick up and delivery requirements are met to appropriate service levels
- Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed.

**Additional**
- Perform any other reasonable duties assigned or directed by Senior Customer Service Representative as necessary to ensure the continued success of Wheel King and all departments/affiliates

Requirements =

**Skills & Abilities**
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Passionate about customer service and delivering high quality service
- Tenacious and energetic
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends and holidays
- Ability to gauge and understand all customers of all kinds
- Ability to satisfy customers requests in a highly efficient manner

**Education & Experience**
- This position generally requires at least 1-2 years of related customer service experience.
- System training or experience required
- Company Customer Service training is required

**Work Environment**
- Ability to use a wide range of practical problem solving in a high stress environment
- Ability to work quickly on matters at hand
- Ability to lean on and assist team members

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Life insurance

Schedule:

- Monday to Friday
- Morning shift
- Night shift

Ability to commute/relocate:

- SAS Nagar (Mohali), S.A.S Nagar - 140601, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    4 weeks ago

    Mohali, India Wheel King Trans Haul Inc. Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery...

  • Customer Service Representative

    2 weeks ago

    Mohali, India Penta IT Solutions Full time

    **CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...

  • Customer Service Representative

    3 weeks ago

    Mohali, India SRP US Logistics Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Customer Service Representative

    2 weeks ago

    Mohali, India WKT LOGISTICS PVT LTD Full time

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • Customer Service Representative

    3 weeks ago

    Mohali, India I way solutions Full time

    urgently hiring for Customer service representative for international BPO for mohali location **chat & voice process are there,No sale profile,only customer service** **Good salary** **Sitting profile,Customer service profile both voice & Non voice..** **for more information call at the given no.** **Free Placement,No Fee to be paid..** **Salary**:...

  • Customer Service Representative

    2 weeks ago

    Mohali, India Biorev LLC Full time

    PFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - Graveyard Shift - 12 PM to 10 PM CST (10:30 PM to 8:30 AM) **Working Pattern**: - 6 days working pattern in Summer - 5 days working pattern in Winter, Saturday OFF **Note: No Pick & Drop facility...

  • Customer Service Representative

    2 weeks ago

    Mohali, India 360GlobalSeo Full time

    Join our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...

  • Customer Service Representative

    4 weeks ago

    Mohali, India Biorev LLC Full time

    PFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - US Shift - Graveyard Shift: 12 PM to 10 PM CST (10:30 PM to 8:30 AM IST) **Working Pattern**: - 6 days working **Note: No pick and drop facility is provided !** **Position Overview**: **Key...

  • Customer Service Representative

    2 weeks ago

    Mohali, India NETGAINS - IT & DIGITAL MARKETING Full time

    We are seeking a highly motivated and skilled Financial **Customer Service Representative** to join our dynamic customer support team. As a Financial **Customer Service Representative**, you will be the first point of contact for our clients, providing exceptional customer service in the realm of financial products and services. You will play a pivotal role...

  • Customer Service Representative

    3 weeks ago

    Mohali, India Biorev LLC Full time

    **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Week Offs**: - 2 days fixed Week Offs during Winter - 1 day fixed Week Off during Summer due to high demand (As per US Calendar and business requirements) **Shift Timing**: - US Shift (During Winter: 8 AM to 5 PM CST - During Summer:...

  • Customer Service Representative

    4 weeks ago

    Mohali, India Leom International Full time

    Customer service representatives, customer service advisors, customer service agents, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. **Job Types**: Full-time, Fresher **Salary**: ₹18,000.00 - ₹20,000.00 per month **Benefits**: -...

  • Customer Service Representative

    5 days ago

    Mohali, India Biorev LLC Full time

    PFB the detail. **Position**: Customer Service Representative-WFO **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Week Offs**: - 2 days fixed Week Offs during Winter - 1 day fixed Week Off during Summer due to high demand (As per US Calendar and business requirements) **Shift Timing**: - US Shift - During Winter: 8 AM to 5...

  • Customer Service Representative

    1 week ago

    Mohali, India Jay Kay Techno Full time

    We are seeking a highly qualified customer representative to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries. **Responsibilities** - Provide troubleshooting assistance for customer orders, account statuses and relevant problems -...

  • Customer Service Representative

    4 weeks ago

    Mohali, India BootesNull Full time

    We are looking for a highly motivated customer service representative with excellent interpersonal and communication skills and excellent proficiency in computer operations to join our team, who will be responsible for a variety of support tasks: A) Answer phone calls and direct callers to the appropriate staff member; and take and delivering messages to...

  • Customer Service Representative

    4 weeks ago

    Mohali, Punjab, India RCT Full time

    **Company Description** The Car Club is a group of dealerships located in Mohali district. Our mission is to help customers find the perfect vehicle and provide exceptional customer service. We have a wide selection of inventory at two locations and offer the lowest financing rates in town. Our vehicles are reconditioned in our in-house garage, and we...

  • Customer Service Representative

    3 weeks ago

    Mohali, India Kalp Solutions Full time

    Urgent Hiring!!!! Job Title: - Customer Service Representative Job location: - Mohali, Punjab Experience: - 0-2 years *Freshers are welcome too *Rotational Shift *One side cab facility *Immediate joiner *Face to face interview *International Voice Process **Salary**: ₹20,000.00 - ₹31,000.00 per month Ability to commute/relocate: - Punjab,...

  • Customer Service Representative

    2 weeks ago

    Mohali, India NapCloud India Pvt. Ltd. Full time

    Hello Indeed Family Napcloud is hiring Customer Service Representative Profile - Excellent communication Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identify and assess customers’ needs to achieve...

  • Customer Service Representative

    3 weeks ago

    Mohali, India AAIDEOLOGY Full time

    **HIRING FOR "CUSTOMER SERVICE REPRESENTATIVE"** **"MUST HAVE EXCELLENT COMMUNICATION SKILLS"** **MINIMUM EXPERIENCE : 0YEARS (FRESHERS)** **MAXIMUM EXPERIENCE : 2YEARS** **JOB DESCRIPTION**: They must have excellent listening abilities to understand the accurate requirements of the consumer, and must possess the patience necessary to handle difficult...

  • Customer Service Representative

    4 weeks ago

    Mohali, India Awburn Distribution Full time

    **Job Description: - ** - Communicate with customers and exhibit genuine empathy - Embrace the commitment to customer service and nourishes brand loyalty - Ability to accurately document customer interaction details with limited errors - Applies high-quality customer service guidelines while servicing customers - Ability to retain and convey thorough...