Pre-sales Associate
6 months ago
About Company
My Billbook is one of our flagship products that allows small businesses to create invoices, manage their
outstanding and monitor their stock on the go. My Billbook is currently being used by more than 5M+
businesses across 1000+ towns, with over $6 billion annual transactions and we are growing 100%
month on month.
Any successful company’s success is defined by how happy their customers are. We at Flobiz, strive to
provide the best customer experience to our users. As a customer support associate, you will be
responsible for handling customer queries, enhancing customer journey with our product and overall
service experience.
Roles & Responsibilities:
Understand the product in detail and provide a quick intro of its features to the users over the call
Meet Daily, Weekly and monthly upsell targets as per company requirements
Empathising on the pain points of the prospects, understanding their needs and identifying
opportunities for selling the product.
Schedule demonstrations for the customers and fix meetings with our product expert team.
Assisting new prospects on the queries over the calls, creating interests in our product offerings.
Identify, initiate and nurture relationships with potential future prospects that have been identified
and build positive relationships with them.
Requirement:
- Should actively reach out and connect to the leads provided on daily basis and take continuous follow ups
- Should understand the pain points of the users, empathize and convince the customer to buy the plan
Location - BLR
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