CRM Executive

2 weeks ago


Mumbai Maharashtra, India cci projects Full time

**Responsibilities**:

- Interaction with Clients
- Handle Customer calls / queries
- Co-ordinating with customers, sales team & internal stakeholders as required
- Responsible of sending welcome letters, generating allotments, issuing of Demand note / Reminder Letters.
- All other formalities with regard to registration, transfer, cancellation, refund, recovery of outstanding right till possession.
- Good communication skills
- Handling High Net worth Individuals (HNIs) customers hand hold through the complete process.
- Single point of contact for customers from the booking through the complete life cycle till possession.

Managing customer receivable with clear targets for collection

**Core CompetenciesCore CompetenciesCore Competencies**
- Timely collection of due payments
- Ensuring client documentation on time
- Preparation of MIS reports required by management
- Customer-service orientation & customer delight
- Problem analysis and resolution

**Software Knowledge**
- MS Word
- Excel

ERP/ SAP/ Farvision

**Salary**: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- CRM - Sr. Executive / AM: 3 years (preferred)

Work Location: In person


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