Executive Assistant-cum-crm

2 weeks ago

Dadar Mumbai Maharashtra, India Pretty Women Full time

The job profile for an Executive Assistant-cum-Customer Relationship Management (CRM) typically encompasses a diverse range of responsibilities aimed at supporting executive-level staff while also managing and nurturing customer relationships. Here's a breakdown of the typical duties and skills required for this role:

- **Executive Support**:

- Manage calendars, schedule appointments, and arrange meetings for executives.
- Prepare reports, presentations, and other documents for meetings and presentations.
- Coordinate travel arrangements and accommodations for executives.
- **Administrative Tasks**:

- Maintain organized filing systems and databases.
- Assist in preparing and monitoring budgets and expenses.
- Conduct research, compile data, and prepare reports as needed.
- Handle confidential information with discretion and professionalism.
- **Customer Relationship Management (CRM)**:

- Serve as the primary point of contact for customer inquiries, feedback, and issues.
- Build and maintain strong relationships with customers through regular communication and follow-up.
- Manage customer databases and ensure accurate and up-to-date information.
- Coordinate with various departments to address customer needs and resolve issues promptly.
- Provide support for sales and marketing activities by assisting in lead generation, customer outreach, and promotional campaigns.
- Analyze customer data and feedback to identify trends, preferences, and areas for improvement.
- **Communication and Interpersonal Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to interact professionally with both internal and external stakeholders.
- Empathy and patience when dealing with customer inquiries and concerns.
- Ability to convey information clearly and concisely.
- Effective problem-solving and conflict resolution skills.
- **Organizational Skills**:

- Highly organized with the ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy in all work.
- Ability to work efficiently under pressure and meet tight deadlines.
- Proactive approach to identifying and addressing issues before they escalate.
- **Technical Skills**:

- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with CRM software and tools (e.g., Salesforce, HubSpot, Zoho CRM).
- Basic understanding of business analytics and reporting tools.
- **Adaptability and Flexibility**:

- Willingness to adapt to changing priorities and responsibilities.
- Ability to thrive in a fast-paced and dynamic work environment.
- Willingness to take on new challenges and learn new skills as needed.

Experience should have 3-5 years of experience as an assistant or secretary to the MD of a company.

At times an office coordinator is also good, but who has steady experience in admin, coordinating.

Educational Qualification should have graduated from a secretarial college. Skill Set Required

EXCELLENT FOLLOW UP SKILLS Most important requirement. Follow up skills she should have. Should have working knowledge of MS OFFICE especially EXCEL & Word. Good command over English. Shorthand

Salary : Anywhere between Rs 15,000/- to 35,000/
- Preferably females canditates only. Staying 45 minutes travelling time from your office. There should be job stability, not someone who has been jumping jobs often. Should be honest. Should be open to doing personal tasks of boss.

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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