CRM Executive
2 weeks ago
Que: Min Graduate
Exp: 1 to 4 years as CRM
As a Non-Voice CRM Executive, you will be responsible for ensuring
customer satisfaction through written communication channels. Your key duties
include:
channels.
- Identifying and assessing customers' needs to build sustainable relationships.
- Providing accurate, valid, and complete information through written methods.
- Meeting personal and team targets for sales and query resolution.
- Handling customer complaints and providing timely solutions for order
fulfillment, exchanges, and refunds.
- Keeping meticulous records of customer interactions, processing accounts,
and filing documents.
- Following communication procedures, guidelines, and policies.
- Generating sales leads through written communication channels like
- Going the extra mile to engage customers and ensure a positive experience.
**Skills**:
- Strong written communication skills.
- Ability to handle queries and provide solutions effectively.
- Goal-oriented with a focus on achieving sales targets.
- Good record-keeping and documentation skills.
- Familiarity with CRM software and communication tools.
**Salary**: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Kondhwa, Pune, Maharashtra (required)
Ability to Relocate:
- Kondhwa, Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8799147303
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