Customer Support Executive
2 weeks ago
**About Hyve**:
We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 5 years, we have been able to serve more than 15000 clients across India. We offer fashionably designed, contemporary basics for men, women, and kids that are produced in India.
**Responsibilities**:
**Phone Support**:
Handle inbound and outbound customer calls, mails, chats professionally and courteously.
Address customer inquiries, resolve issues, and provide information about products/services.
**Problem Resolution**:
Listen actively to customer concerns and provide timely and accurate solutions.
Escalate complex issues to the appropriate department for further investigation and resolution.
**Product Knowledge**:
Develop a comprehensive understanding of our products/services to assist customers effectively.
Provide clear and detailed explanations to customers regarding product features and usage.
**Order Management**:
Process orders and provide order-related information over the phone.
Assist customers with tracking, cancellations, and modifications to orders.
**Documentation**:
Maintain detailed and accurate records of customer interactions in the CRM system.
Document and report recurring issues for continuous improvement.
**Customer Engagement**:
Conduct follow-up calls to ensure customer satisfaction after issue resolution.
Gather feedback and insights to improve the overall customer experience.
**Collaboration**:
Work closely with other departments to resolve customer issues and improve processes.
Provide feedback to the management team on customer trends and common concerns.
**Qualifications**:
Bachelor's degree in Business, Communication, or a related field.
Proven experience in customer support
**FRESHERS can apply**
Excellent verbal communication skills
Ability to effectively communicate with customers and handle objections.
Ability to work in a fast-paced environment and meet daily targets.
Good organizational and time management skills.
Proficiency in using a CRM will be added advantage
Positive and persuasive attitude.
Ability to work independently and as part of a team.
**Job Types**: Full-time, Fresher
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Our office is in Kinfra Apparel Park (Trivandrum) and requires you to work from office. Is that OK with you?
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English and Hindi (preferred)
Work Location: In person
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