Customer Success
3 weeks ago
Update and maintain account information and content for our existing clients.
- Accurately create reports on a daily, monthly and quarterly basis for some of our larger high-potential accounts.
- Take ownership in your training and development by being proactive, asking questions ,identifying areas for growth and taking action.
- Communicate effectively with both team members and managers to better understand customer needs, maximize retention and growth, and share learnings.
- Maintain a detailed understanding of products and services, assist clients with questions and suggest the best practices for their needs.
- Create, test, troubleshoot and activate integrations from our internal system to a client s CRM system using a web-to-lead form and internal interface (Light coding experience is a nice-to-have but not a requirement to fulfill this function - training will be provided).
**What you will need**:
- Bachelor s degree or equivalent.
- 1-3 years of relevant sales or customer support experience.
- Experience working with brand image and promoting value through customer experience.
- Excellent communication skills, verbal and written with a high level of professionalism.
- Strong organizational and time management skills, Active team player and multitasker who can quickly adjust priorities.
- Enthusiasm and willingness to help and educate others.
- Interest in marketing, business and technology.
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