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Front Office Executive
2 weeks ago
**We Are Hiring**
**Designation:
- ** Front Office Executive : Hotel
**Location:
- ** Nashik
**Salary:
- **12,000 - 20,000
**Experience:
- ** 0-1 Years
**Education:
- **High school diploma or equivalent; additional education or certification in hospitality is a plus.
**Responsibilities:
- **
**Guest Service**:Greet guests with a warm and friendly demeanor upon arrival.
Provide information about the hotel's facilities, services, and local attractions.
Address guest inquiries, requests, and concerns promptly and professionally.
Ensure guests have a pleasant and memorable stay.
Verify guest information, preferences, and special requests.
Maintain accurate and up-to-date reservation records.
Handle group bookings and special arrangements as needed.
**Check-In and Check-Out**:Assist guests with the check-in and check-out process efficiently.
Collect necessary guest information and payment details.
Issue room keys and provide instructions for amenities and services.
Handle billing and settle guest accounts accurately.
**Room Allocation**:Assign rooms based on guest preferences, availability, and room type.
Coordinate with housekeeping to ensure rooms are clean and ready for guests.
Manage room changes and upgrades as necessary.
**Front Desk Operations**:Maintain the front desk area in a clean and organized manner.
Manage incoming and outgoing telephone calls and messages.
Handle mail and packages for guests.
Maintain a secure environment and follow safety protocols.
**Cash Handling**:Handle cash transactions, including room charges, deposits, and refunds.
Balance the cash drawer at the beginning and end of each shift.
Maintain accurate financial records.
**Guest Feedback and Complaint Resolution**:Solicit guest feedback and reviews to ensure a high level of satisfaction.
Address guest complaints and resolve issues promptly and effectively.
Report recurring problems or concerns to the management.
**Shift Handover**:Provide detailed information and updates to the incoming shift to ensure a smooth transition.
Communicate any pending tasks or issues.
**Language:
- **English, Hindi and Marathi
**Immediate Joining**
**Full Time**
**Salary**: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9096932539
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