Customer Service Associate
5 months ago
Attend training sessions to grow knowledge of product and to develop customer service skills.
Process and logging incoming calls into CRM system.
Identify customer needs.
Forward and escalating enquiries to relevant individuals and departments.
Contact customers to give them accurate feedback on the progress of their enquiries.
Provide outstanding customer service.
Update customer information as required.
Maintain confidentiality of information.
Perform other duties as the need arises.
Preferably previous customer service experience, preferably in related field.
Successful completion of provided training.
Proficient computer skills.
Experience with CRM preferred.
Proficient with MS Office suites.
Excellent phone etiquette.
Outstanding communication skills, both verbal and written.
Strong people skills.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹22,000.00 - ₹26,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Hindi (required)
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