CRM Associate

3 months ago


Gurugram Haryana, India BUILDMYINFRA PVT LTD Full time

Responsibilities:

- Manage a team of inbound and outbound calling. The team would be responsible for
- Team's responsibility is to identify and address client needs with a goal of complete satisfaction.
- Provide expert answers to questions about Projects, work flow,products, pricing, and availability.
- Recommend improvements to processes for improved company efficiency.
- Developing specific goals and plans to prioritize, organize, and accomplish the key KRAs of the team
- Overseeing Team Leader's manpower to ensure the daily incoming channel of client inquiries &concerns is not missed.
- Implementation of systems and processes to improve the efficiency
- Implements communication plan for meetings and written reports/meeting minutes to keep client

and project resources informed
- Responsible for training the team about projects, professional handling of clients, policies, various

performance metrics.

Skills and Qualifications:

- Minimum 1yr of experience is required.
- Real Estate, Warehousing, construction, infrastructure or Industrial background in managing client relationships is preferred.
- Strong knowledge in creating a dashboard of the required report to track the overall performance of the team.
- Should be decisive and have problem solving approach.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to multitask, manage time, and prioritize
- Proven experience in managing large customer relationship team
- Ability to scale the operations

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- CRM: 1 year (required)

**Language**:

- English (required)

Work Location: In person


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