Zonal Fleet Service
1 month ago
**Responsibilities & Key Deliverables**
- SPOC for T&T Fleet owners, corporate, government & taxi for service requirements & manage their satisfaction by coordination with all stake holders (M&M, other OEM's & Channel Partners)
- Dealer Service business contribution from Corporate
- Conducting Fleet activity - Traning, camps, clinics, special checkup of vehicles at customer premise
- Maintain & execute key account customers visit calendar
- Support Sales team for bulk Sales
- Ensure above-mentioned customers satisfaction Score above the target
- **Preferred Industries**
**Automotive Industry**
**Education Qualification**
- Graduate/ Post Graduate in Mechanical/ Automobile/ Mechatronics Engg
- **General Experience**
- Core Automotive customer care experience of 3-8 years
- **Critical Experience**
**Mahindra Leadership Competencies**
- Strategic Business Orientation_Business Perspective
- Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
- Strategic Business Orientation_Strategic Foresight
- Strategic Business Orientation_Global mind-set
- Leadership through Sustainability_Strategize around,Sustainability Drivers
- Leadership through Sustainability_Frugal mind set
- Leadership through Sustainability_Stakeholder focus
- Leadership through Sustainability_Triple Bottom Line Sensitivity
- Customer Focus_Customer Sensitivity
- Customer Focus_Customer Delight
- Customer Focus_Service Orientation
- Innovation Led Transformation _Idea Orientation
- Innovation Led Transformation _Change catalyst
- Innovation Led Transformation _Risk Taking with Responsibility
- Result Orientation with Execution Excellence_Effective Project Management
- Result Orientation with Execution Excellence_Passion for Quality
- Result Orientation with Execution Excellence_Accountability for results
- Result Orientation with Execution Excellence_Agility with discipline
- Leveraging Human Capital_Exponential synergy
- Leveraging Human Capital_Team development
- Leveraging Human Capital_Entrepreneurial engagement
- Leveraging Human Capital_Appreciating diversity
- Weaving Passion and Energy at Work_Being Passionate about work
- Weaving Passion and Energy at Work_Working without Barriers
- Weaving Passion and Energy at Work_Blending Fun with work
- Weaving Passion and Energy at Work_Learning from Failures
- **System Generated Core Skills**
- Customer Analysis
- Customer Satisfaction
- Network Expansion
- Strategic Planning
- Developing Channel Partners
- Mentoring
- Coaching
- Customer Experience
- Customer Centricity
- Service Management
- Network Management
- Relationship Management
- Service Initiatives & Campaigns
- Networking
- Stakeholder Management
- Key Account Management
- Customer Support
- Escalations Management
- Product Knowledge
- Service Strategy
- Service Planning
- Warranty Management
- Consultative Selling
- **System Generated Secondary Skills**
**Job Segment**:Automotive
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