Zonal Fleet Service

3 weeks ago

Bengaluru, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesSPOC for T&T Fleet owners, corporate, government & taxi for service requirements & manage their satisfaction by coordination with all stake holders (M&M, other OEM's & Channel Partners) Dealer Service business contribution from Corporate Conducting Fleet activity - Traning, camps, clinics, special checkup of vehicles at customer premise Maintain & execute key account customers visit calendar Ensure Special privileges to above-mentioned customers delivered through green channel stability @ dealership Support Sales team for bulk Sales Ensure above-mentioned customers satisfaction Score above the target Preferred IndustriesAutomotive IndustryEducation QualificationGraduate/ Post Graduate in Mechanical/ Automobile/ Mechatronics EnggGeneral ExperienceCore Automotive customer care experience of 3-8 yearsCritical ExperienceMahindra Leadership CompetenciesStrategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from FailuresSystem Generated Core SkillsCustomer AnalysisCustomer SatisfactionNetwork ExpansionStrategic PlanningDeveloping Channel PartnersMentoringCoachingCustomer ExperienceCustomer CentricityService ManagementNetwork ManagementRelationship ManagementService Initiatives & CampaignsNetworkingStakeholder ManagementKey Account ManagementCustomer SupportEscalations ManagementProduct KnowledgeService StrategyService PlanningWarranty ManagementConsultative SellingSystem Generated Secondary Skills

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