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Zonal Fleet Service

3 months ago

Bengaluru, Karnataka, India Mahindra & Mahindra Ltd Full time

Responsibilities & Key Deliverables

  • SPOC for T&T Fleet owners, corporate, government & taxi for service requirements & manage their satisfaction by coordination with all stake holders (M&M, other OEM's & Channel Partners)
  • Dealer Service business contribution from Corporate


 Conducting Fleet activity
  • Traning, camps, clinics, special checkup of vehicles at customer premise
  • Maintain & execute key account customers visit calendar
  • Support Sales team for bulk Sales
  • Ensure abovementioned customers satisfaction Score above the target
-
Preferred Industries

Automotive Industry

Education Qualification

  • Graduate/ Post Graduate in Mechanical/ Automobile/ Mechatronics Engg
-
General Experience

  • Core Automotive customer care experience of 38 years
-
Critical Experience

Mahindra Leadership Competencies

  • Strategic Business Orientation_Business Perspective
  • Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
  • Strategic Business Orientation_Strategic Foresight
  • Strategic Business Orientation_Global mindset
  • Leadership through Sustainability_Strategize around,Sustainability Drivers
  • Leadership through Sustainability_Frugal mind set
  • Leadership through Sustainability_Stakeholder focus
  • Leadership through Sustainability_Triple Bottom Line Sensitivity
  • Customer Focus_Customer Sensitivity
  • Customer Focus_Customer Delight
  • Customer Focus_Service Orientation
  • Innovation Led Transformation _Idea Orientation
  • Innovation Led Transformation _Change catalyst
  • Innovation Led Transformation _Risk Taking with Responsibility
  • Result Orientation with Execution Excellence_Effective Project Management
  • Result Orientation with Execution Excellence_Passion for Quality
  • Result Orientation with Execution Excellence_Accountability for results
  • Result Orientation with Execution Excellence_Agility with discipline
  • Leveraging Human Capital_Exponential synergy
  • Leveraging Human Capital_Team development
  • Leveraging Human Capital_Entrepreneurial engagement
  • Leveraging Human Capital_Appreciating diversity
  • Weaving Passion and Energy at Work_Being Passionate about work
  • Weaving Passion and Energy at Work_Working without Barriers
  • Weaving Passion and Energy at Work_Blending Fun with work
  • Weaving Passion and Energy at Work_Learning from Failures
-
System Generated Core Skills

  • Customer Analysis
  • Customer Satisfaction
  • Network Expansion
  • Strategic Planning
  • Developing Channel Partners
  • Mentoring
  • Coaching
  • Customer Experience
  • Customer Centricity
  • Service Management
  • Network Management
  • Relationship Management
  • Service Initiatives & Campaigns
  • Networking
  • Stakeholder Management
  • Key Account Management
  • Customer Support
  • Escalations Management
  • Product Knowledge
  • Service Strategy
  • Service Planning
  • Warranty Management
  • Consultative Selling
-
System Generated Secondary Skills

Job Segment:
Automotive