IT Helpdesk Coordinator

1 month ago


Chennai Tamil Nadu, India Fourth Dimension Technologies Full time

Prepare daily attendance for all site and mail to corporate office.
- Prepare DCR (Daily Call Report) for all site and mail to corporate office.
- Engineer shift roster has to make based on call / project requirement and engineer training.
- Assign floor to engineers.
- Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
- Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
- Provide technical support to engineers.
- Daily Repeat call report to be prepare.
- Daily more than one hour call report to be prepare.
- Project planning and follow up until complete.
- Prepare monthly consolidated report.
- Prepare monthly review meeting PPT.
- Asset inventories have to maintain.

**Knowledge, Skills and Abilities Required**:

- MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table).
- People management.

**Job Category**:IT Helpdesk Coordinator**Job Type**:Full Time**Job Location**:Chennai Kandanchavadi



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