Sales Coordinator

5 months ago


Coimbatore Tamil Nadu, India IT World Full time

**Responsibilities**:

- **Customer Support**:

- Respond promptly and courteously to customer inquiries, providing accurate information and assistance.
- Handle customer complaints and concerns professionally, striving to resolve issues to the customer's satisfaction.
- **Order Processing and Tracking**:

- Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
- Track order status and provide regular updates to customers regarding the progress of their orders.
- Coordinate with internal departments, such as sales, logistics, and inventory, to ensure smooth order processing and delivery.
- **Account Management**:

- Maintain customer accounts and databases, updating contact information and order history as needed.
- Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their needs.
- Identify opportunities for upselling or cross-selling additional products or services to existing customers.
- **Sales Support**:

- Collaborate with the sales team to provide support and assistance throughout the sales cycle.
- Assist in preparing sales quotes, proposals, and contracts for customers.
- Follow up with customers after sales transactions to ensure satisfaction and identify opportunities for repeat business.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
- Prepare reports on customer feedback, trends, and satisfaction levels for management review.
- Provide recommendations for improving customer service processes and procedures based on customer feedback and data analysis.

**Qualifications**:

- Bachelor's degree in business administration, marketing, or related field preferred.
- Proven experience in customer service, account management, or sales support.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Experience with CRM software or customer support tools is a plus.

Pay: ₹17,000.00 - ₹18,000.00 per month

Shift:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Sales: 2 years (preferred)

Work Location: In person


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