Customer Service
2 weeks ago
**Role and Responsibilities**:
Identifying and making sense of language patterns
Should be able to identify the patterns & the meaning from composition of words of assigned language
Able to identify similarities and differences between various intentions uttered on Virtual Assistant
Good communication skills, ability to identify the gaps and suggest improvement plans
Deliver excellent performance to achieve and exceed contractual SLA
Ensuring production quality and target KRAs are met
Meet expectations of process and should be able to sense business requirements
Flexibility in working hours basis the business requirement
Maintaining confidentiality and adhering to company/customer policies
**Applicant’s Specifications & Qualification**:
A Bachelor’s degree in any stream, or a related discipline
Excellent communication and Proficiency in Grammar(In EN & Required Language)
Problem-solving and logical reasoning skills
Comfortable working in a fast paced, highly collaborative, and dynamic work environment
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
- Bengali (required)
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