Customer Service Executive

1 month ago


Kolkata, India Kruxin Global LLP Full time

Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Maintains communication equipment by reporting problems.
- Other duties as assigned.

Must have Skills:

- Open to work in any time-zone.
- Experience in dealing with the public.
- Fluent-level reading, writing and speaking skills in English language.
- Excellent english communication skills, including verbal with proper grammar.
- Ability to work in a team.
- Good computer skills.
- Good multi-tasking skills.

Good to have skills:

- Able to react effectively and calmly in emergencies.

**Education**:

- Graduate: Bachelors / Diploma after 10+2
- Previous customer service experience will be preferred

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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