Customer Service Executive
3 weeks ago
Job Title: Customer Service Executive
Qualifications: Graduate/ Post graduate
Key Responsibilities:
Should be efficient in handling inbound and outbound calls, managing customer queries, demonstrating right product structure to the registered & non-registered users.
Converting them into paid users, establishing & maintaining interpersonal relationships with the registered & paid users and generating references
Guiding registered users for making payments & other access issues
Updating about new course launch or any upcoming online events, proper documentation of the registered, Paid & Unregistered users.
Skills Required:
Basic understanding of stock and financial markets, sales skills, active listener, active learner, good speaker
Compassionate in telephonic calls, good communication skills
Basic computer knowledge, ambitious in achieving targets
Experience: 2 to 4 years
Location: Kolkata
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