customer service

2 months ago

kolkata, India Nexus Hire Full time
Overview The CustomerService position is vital to our organization as it serves as theprimary point of contact for our customers. This role plays acrucial part in ensuring customer satisfaction and loyalty througheffective communication andproblemsolving.KeyResponsibilities
  • Responding tocustomer inquiries via phone email andchat
  • Resolving customer complaints and issuesin a timely and empathetic manner
  • Providingproduct information and guiding customers in making purchasingdecisions
  • Processing orders returns andexchanges
  • Assisting customers with accountmanagement and billing inquiries
  • Collaboratingwith other departments to escalate and resolve complexissues
  • Recording and maintaining accuratecustomer records and interactiondetails
  • Following up with customers to ensuretheir issues are resolvedsatisfactorily
  • Identifying and implementingprocess improvements to enhance the customerexperience
  • Contributing to a positive teamenvironment and supporting colleagues asneeded
  • Adhering to company policies andprocedures at all times
  • Meeting or exceedingperformance and quality metrics
  • Upselling orcrossselling products and services when opportunitiesarise
  • Participating in ongoing training andskill development
  • Adapting to changes incustomer inquiries products orsystems
RequiredQualifications
  • High school diploma orequivalent; some college educationpreferred
  • Prior experience in a customerservice or related role
  • Excellent verbal andwritten communication skills
  • Strongproblemsolving abilities and the ability to think on yourfeet
  • Empathetic and patient demeanor whendealing with customers
  • Ability to effectivelymultitask and manage time in a fastpacedenvironment
  • Proven conflict resolution andnegotiation skills
  • Team player with acollaborative and positive attitude
  • Flexibilityand adaptability to handle varying customer needs andinquiries
  • Proficiency in using customer servicesoftware databases and tools
  • Understanding ofcustomer satisfaction metrics and KPIs
  • Abilityto maintain a high level of professionalism andconfidentiality
  • Knowledge of products servicesand industry trends
  • Willingness to workflexible hours and shifts including weekends andholidays
  • Possessing a calm demeanor underpressure and in challengingsituations

communication,empathy,timemanagement,conflictresolution,teamwork,adaptability

  • Customer Service Representative

    2 weeks ago

    Kolkata, India ManpowerGroup Service Pvt Ltd Full time

    **Salary**: ₹20,000.00 - ₹28,882.33 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift - Flexible shift - Monday to Friday - Morning shift - Night shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute...

  • Customer Service Advisor

    1 month ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Rotational Shift **Salary**: ₹50,000.00 - ₹75,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational...

  • Sales and Customer Service Representative

    2 weeks ago

    Kolkata, India Globiva service pvt ltd Full time

    Huge Vacancy for Flipkart sales, cred customer service, Indusind bank, Berger paints **Requirements**: - Excellent communication in English - Minimum HS pass - Ready to work from office - Need immediately joiner. *Salary Range - 13k in-hand to 19k in-hand (Monthly) Jobs location - Salt Lake Sector V PS srijan tech park building 4 floor, Pincode -...

  • Customer Service Advisor

    1 month ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from home Schedule: -...

  • Customer Service Advisor

    6 hours ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹50,000.00 - ₹75,000.00 per month **Benefits**: - Work from home Schedule: -...

  • Customer Service

    1 month ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Job Types**: Full-time, Regular / Permanent **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from...

  • Customer Service

    5 days ago

    Kolkata, India All Silks Designers Pvt Ltd Full time

    Keeping customers happy is a critical part of any strategy for business growth. And central to that effort are your frontline customer service representatives. The ability to actively listen to customers when they relay issues or complaints and then to develop creative solutions are essential skills — and not always easy to find. **Customer Service...

  • Customer Service

    4 days ago

    Kolkata, India WorkStrive Technologies Pvt Ltd. Full time

    **Requirement-** We are currently seeking a Customer Service professional to join our team. As a Customer Service representative, your primary role will be to acquire and manage clients effectively. This position requires exceptional customer service skills, the ability to conduct client visits, handle negotiations, address objections, and more. **Roles...

  • Customer Service Representative

    2 weeks ago

    Kolkata, India ManpowerGroup Service Pvt Ltd Full time

    **Salary**: ₹20,000.00 - ₹28,882.33 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift - Flexible shift - Monday to Friday - Morning shift - Night shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Speak with the employer** +91 8240223730 - Health insurance

  • Customer Service

    1 month ago

    Kolkata, India ADIBA INFOTECH PVT. LTD. Full time

    Take ownership of customer issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams Communicate and coordinate effectively with internal departments Maintain customer database **Knowledge area** : Fluency in English and graduate - **Freshers will be preferred. It's an inbound process, not a...

  • Customer Service Associate

    2 months ago

    Kolkata, India 3 steps aviation Full time

    Responsibilities for Customer Service AssociateRespond promptly and professionally to incoming customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested...

  • Customer Service

    1 month ago

    Kolkata, India Associated Engineers Full time

    **Job Types**: Full-time, Regular / Permanent **Salary**: ₹9,834.56 - ₹28,825.61 per month **Benefits**: - Cell phone reimbursement - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work...

  • Customer Service Executive

    6 hours ago

    Kolkata, West Bengal, India Tata Communications Full time

    Job Requirements Job Title: Sr. Customer Service Executive - Customer Service OperationsCompany Name: Tata CommunicationsLocation: Kolkata, West BengalSalary: Competitive salary range per annumQualification:Bachelor's degree in a related field preferred0 - 4 years of customer service experienceJob Description:Join Tata Communications as a Sr. Customer...

  • Customer Service Associate

    2 months ago

    kolkata, India 3 steps aviation Full time

    Responsibilities for Customer Service Associate Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to...

  • Customer Service Executive

    1 month ago

    Kolkata, India Nexa Prolific Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Service Executive

    6 hours ago

    Kolkata, West Bengal, India Startek Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: StartekLocation: Kolkata, West BengalSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Startek team as a Customer Service Executive in Kolkata, West Bengal, and be a part of our dynamic...

  • Customer Service Executive

    7 hours ago

    Kolkata, West Bengal, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: Kolkata, West BengalSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a...

  • Customer Service Executive

    1 month ago

    Kolkata, West Bengal, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: Kolkata, West BengalSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a...

  • International Customer Service

    1 week ago

    Kolkata, India Hird Full time

    **Needs Excellent English communication.** **(SALARY UPTO 15K)** **LOCATION- Chennai** Your Impact as a **Customer Service Representative** - Ensure timely and accurate service delivery at defined productivity levels - Build client & domain knowledge to be able to deliver a resolution on the first conversation - Ensure adherence to Client Service Level...

  • Customer Service Executive

    5 days ago

    Kolkata, West Bengal, India V4 Recruiters Full time

    Job Requirements Job Title:Customer Service ExecutiveCompany Name:V4 RecruitersLocation:Kolkata, West BengalSalary:Competitive salary (Not Disclosed)Qualification:0-1 years of relevant experienceJob Description:Are you a customer-oriented professional looking for an exciting opportunity in Kolkata, West Bengal? V4 Recruiters, on behalf of our leading client,...