Customer Service Adviser

3 weeks ago


Kolkata, India WARPE TRAINING AND COUNSULTING Full time

We are having an exciting opportunity for you to provide Customer Service Advisor for our project in the UK.

No of open position is 10+ so we need bulk submissions.

We can discuss the engagement model and initiate the vendor onboarding process quickly.

Experience: 4+ years as a customer service in outbound process (Must have been a minimum of 1 year for “first resolution” ticket handling and not just for surveys, campaigns questionnaires)

Good to have: knowledge in Gambling Industry

Location: kolkata,bangalore,west bengal,delhi

Notice period: Immediate to 15 days

Budget: 10 Lpa Max

Mode: Permanent Full Time ( Rotational Shift )

**Responsibilities**:
*Requirement to have knowledge and worked on omni-channel

*To resolve all Customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain Customer satisfaction.

*Carry out administration duties as and when required i.e. logging retail deposit and withdrawal calls, Customer complaints and self-exclusions.

*Ensure that Customer account adjustments are dealt with accurately and within SLA

*Be conversant with Standard operating Procedures, Bonuses and Promotional campaigns

*Work on outbound campaigns; new account welcome, lapsed player reactivation etc as required

*Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority.

*To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.

*Any other duties requested by your Line Manager in relation to your role.

Experience & Skills:
*Previous experience on the use of Ticket platforms for CS management-Zendesk, or one of these others Freshdesk, Sales force

*Experience in dealing with customers at all levels essential.

*Ability to build and maintain good working relationships essential.

*Committed to improving levels of Customer service essential.

*Analytical approach to problem solving essential.

*Competent computer skills including MS Outlook, Word and Excel essential.

*Ability to resolve support issues to final resolution and to a significantly high standard

*Previous experience and understanding of customer ticketing systems for customer comms

*Good understanding and handling of customers in the UK & International markets

**Salary**: ₹400,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- High-end sales: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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