Customer Service Adviser
3 weeks ago
We are having an exciting opportunity for you to provide Customer Service Advisor for our project in the UK.
No of open position is 10+ so we need bulk submissions.
We can discuss the engagement model and initiate the vendor onboarding process quickly.
Experience: 4+ years as a customer service in outbound process (Must have been a minimum of 1 year for “first resolution” ticket handling and not just for surveys, campaigns questionnaires)
Good to have: knowledge in Gambling Industry
Location: kolkata,bangalore,west bengal,delhi
Notice period: Immediate to 15 days
Budget: 10 Lpa Max
Mode: Permanent Full Time ( Rotational Shift )
**Responsibilities**:
*Requirement to have knowledge and worked on omni-channel
*To resolve all Customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain Customer satisfaction.
*Carry out administration duties as and when required i.e. logging retail deposit and withdrawal calls, Customer complaints and self-exclusions.
*Ensure that Customer account adjustments are dealt with accurately and within SLA
*Be conversant with Standard operating Procedures, Bonuses and Promotional campaigns
*Work on outbound campaigns; new account welcome, lapsed player reactivation etc as required
*Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority.
*To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.
*Any other duties requested by your Line Manager in relation to your role.
Experience & Skills:
*Previous experience on the use of Ticket platforms for CS management-Zendesk, or one of these others Freshdesk, Sales force
*Experience in dealing with customers at all levels essential.
*Ability to build and maintain good working relationships essential.
*Committed to improving levels of Customer service essential.
*Analytical approach to problem solving essential.
*Competent computer skills including MS Outlook, Word and Excel essential.
*Ability to resolve support issues to final resolution and to a significantly high standard
*Previous experience and understanding of customer ticketing systems for customer comms
*Good understanding and handling of customers in the UK & International markets
**Salary**: ₹400,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Rotational shift
- UK shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- High-end sales: 4 years (preferred)
- Customer service: 4 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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