customer service
1 month ago
- Responding tocustomer inquiries via phone email andchat
- Resolving customer complaints and issuesin a timely and empathetic manner
- Providingproduct information and guiding customers in making purchasingdecisions
- Processing orders returns andexchanges
- Assisting customers with accountmanagement and billing inquiries
- Collaboratingwith other departments to escalate and resolve complexissues
- Recording and maintaining accuratecustomer records and interactiondetails
- Following up with customers to ensuretheir issues are resolvedsatisfactorily
- Identifying and implementingprocess improvements to enhance the customerexperience
- Contributing to a positive teamenvironment and supporting colleagues asneeded
- Adhering to company policies andprocedures at all times
- Meeting or exceedingperformance and quality metrics
- Upselling orcrossselling products and services when opportunitiesarise
- Participating in ongoing training andskill development
- Adapting to changes incustomer inquiries products orsystems
- High school diploma orequivalent; some college educationpreferred
- Prior experience in a customerservice or related role
- Excellent verbal andwritten communication skills
- Strongproblemsolving abilities and the ability to think on yourfeet
- Empathetic and patient demeanor whendealing with customers
- Ability to effectivelymultitask and manage time in a fastpacedenvironment
- Proven conflict resolution andnegotiation skills
- Team player with acollaborative and positive attitude
- Flexibilityand adaptability to handle varying customer needs andinquiries
- Proficiency in using customer servicesoftware databases and tools
- Understanding ofcustomer satisfaction metrics and KPIs
- Abilityto maintain a high level of professionalism andconfidentiality
- Knowledge of products servicesand industry trends
- Willingness to workflexible hours and shifts including weekends andholidays
- Possessing a calm demeanor underpressure and in challengingsituations
communication,empathy,timemanagement,conflictresolution,teamwork,adaptability
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Customer Service Representative
2 weeks ago
Kolkata, India ManpowerGroup Service Pvt Ltd Full time**Salary**: ₹20,000.00 - ₹28,882.33 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift - Flexible shift - Monday to Friday - Morning shift - Night shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute...
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Customer Service Advisor
4 weeks ago
Kolkata, India NARITH BUSSINES SERVICE Full time**ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Rotational Shift **Salary**: ₹50,000.00 - ₹75,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational...
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Sales and Customer Service Representative
1 week ago
Kolkata, India Globiva service pvt ltd Full timeHuge Vacancy for Flipkart sales, cred customer service, Indusind bank, Berger paints **Requirements**: - Excellent communication in English - Minimum HS pass - Ready to work from office - Need immediately joiner. *Salary Range - 13k in-hand to 19k in-hand (Monthly) Jobs location - Salt Lake Sector V PS srijan tech park building 4 floor, Pincode -...
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Customer Service Advisor
4 weeks ago
Kolkata, India NARITH BUSSINES SERVICE Full time**ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from home Schedule: -...
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Customer Service
4 weeks ago
Kolkata, India NARITH BUSSINES SERVICE Full time**Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Job Types**: Full-time, Regular / Permanent **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from...
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Customer Service
7 hours ago
Kolkata, India All Silks Designers Pvt Ltd Full timeKeeping customers happy is a critical part of any strategy for business growth. And central to that effort are your frontline customer service representatives. The ability to actively listen to customers when they relay issues or complaints and then to develop creative solutions are essential skills — and not always easy to find. **Customer Service...
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Customer Service Representative
2 weeks ago
Kolkata, India ManpowerGroup Service Pvt Ltd Full time**Salary**: ₹20,000.00 - ₹28,882.33 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift - Flexible shift - Monday to Friday - Morning shift - Night shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Speak with the employer** +91 8240223730 - Health insurance
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Customer Service
4 weeks ago
Kolkata, India ADIBA INFOTECH PVT. LTD. Full timeTake ownership of customer issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams Communicate and coordinate effectively with internal departments Maintain customer database **Knowledge area** : Fluency in English and graduate - **Freshers will be preferred. It's an inbound process, not a...
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Customer Service Associate
2 months ago
Kolkata, India 3 steps aviation Full timeResponsibilities for Customer Service AssociateRespond promptly and professionally to incoming customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested...
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Customer Service Associate
1 month ago
kolkata, India 3 steps aviation Full timeResponsibilities for Customer Service Associate Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to...
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Customer Service Executive
1 month ago
Kolkata, India Nexa Prolific Pvt Ltd Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...
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Customer Service Executive
1 month ago
Kolkata, West Bengal, India Tech Mahindra Full timeJob Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: Kolkata, West BengalSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a...
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International Customer Service
4 days ago
Kolkata, India Hird Full time**Needs Excellent English communication.** **(SALARY UPTO 15K)** **LOCATION- Chennai** Your Impact as a **Customer Service Representative** - Ensure timely and accurate service delivery at defined productivity levels - Build client & domain knowledge to be able to deliver a resolution on the first conversation - Ensure adherence to Client Service Level...
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Customer Service Executive
2 months ago
Kolkata, India Fitbasix Full timeWe are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...
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Customer Service Executive
2 months ago
kolkata, India Fitbasix Full timeWe are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and...
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Customer Service Associate
4 days ago
Kolkata, India OnProcess Technology Full time**Job Overview**: The Customer Service Associate’s broad function is to support the Company’s processes through professional on-phone communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, updates to the Company database with all appropriate information, and supports all quality...
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Customer service executive
2 months ago
kolkata, India Pemlix Technology Solutions Pvt Ltd Full timeManaging a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....
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Customer Service Agent
4 days ago
Kolkata, India PTS Consulting Services Full time**Job ID**: **JDPTS0109**: Posted on: 2023-05-29 **Status**:Active **About Us**: We are PTS Consulting Services, an energetic forward-looking company that takes pride in partnering with our customers by providing holistic solutions around Process, Technology and Services. PTS Consulting Services has grown a lot over the past few years, expanding our reach...
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Customer Service Representative
2 days ago
Kolkata, India Ghost Research Solutions Full time**Job Title - **Customer Service Representative **Experience - 1years in outbound sales** **Responsibilities-** - Handling customers over the call - Assist customers and onboard new customers - Meeting the targets and closing the deal **Requirements-** - Good communications and interpersonal skills - Basic computer knowledge - Capability for sales...
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Customer Service Attendant
1 month ago
Kolkata, India V. MANAGEMENT PRIVATE LIMITED Full timeGraduate fresher/experienced in customer service. Should have good communication skills Hiring customer service executive for a airline company. Shift timings will be 9 hours rotational between Offering High Incentive. 2 Rotational offs in a week. Age 18to 30 Qualifications: - 10th 12th pass or above **Salary**: ₹9,176.15 - ₹30,692.27 per...