Us Product Support Admin, Benefits Experience
3 months ago
Minimum 1+ years of experience in Human resource adminstration supporting employee life cycle
- Good problem-solving, analytical, and critical-thinking skills
- Good communication and interpersonal skills
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. On the same token, Amazon strives to be the most Employee centric company in the world. You have an opportunity to join the growing Benefits Operations Services organization whose mission is to provide professional services to administer global benefit programs for Amazonians.
Key job responsibilities
**Monitoring and Investigation of Tech Issues**:
- Deliver mitigation by monitoring tech related issues related to employee benefit enrollment, eligibility changes, reports and pay deductions
- Investigate, triage and mitigate issues within the framework of service level agreement.
**Proactive mitigation**: Monitor issue tracking dashboards on a regular cadence and proactively execute mitigation strategies to avoid future escalations from employees.
**Support Tech-administrative Activities**: Execute essential tech-supported manual activities such as data uploads, downstream updates and data quality checks
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