Customer Service Representative

6 months ago

Bengaluru Karnataka, India Smiths Group Full time

REF:
- INTERCONNECTAPAC00291- DIVISION:
- Smiths Interconnect- JOB FUNCTION:
- Customer ServiceAbout Us
- Employing over 2,000 people globally our in house capabilities encompass design, development, manufacturing and testing to respond quickly and accurately to customer's needs and provide the most reliable connectivity solutions.Reporting to FOCOM Customer Service Manager (EMEA & India), perform full spectrum of customer centric fulfillment activities. Manage all aspects of Contract Review, order processing and enquiries from Customers and Distribution partners (domestic and international) and provide responses and solutions in timely manner.
Support revenue generating activities and other Sales administration as stipulated by CSR Manager (e.g reporting duty)
- This is a Fixed Term Contract position for a duration of 6 months (Maternity Cover) with the opportunity to work 2 days a week from home (3 on site local office), with some flexibility._

Duties & Responsibilities

What you'll do
- Perform full spectrum of Order fulfillment function and ensure on-time delivery
- Review RFQs and generate quotes in CRM system
- Process customer POs in ERP system
- Handle Customer enquiries and complaints with appropriate level of Customer Satisfaction
- Co-ordinate with Planning and Production team for on-time delivery and expedite shipment, as required
- Work with cross-functional team (Sales, Engineer, Quality, Supply Chain, Tech support, Logistic, Planning and Finance, etc) for solution and provide timely response to customers
- Manage raising of inter-company POs on sister organisations
- Administration of digital signatory certificates (DSC) and RFQs via customer and Government web procurement portals
- Gathering and compilation of necessary documents for on time tender submission.
- Coordinating with logistic teams of different CCN / Freight forwarders, clearing agents and sales team (technical queries) for smooth shipment and importing of materials
- Work with the third-party warehouse team on the received materials
- Collaborate with Finance to administer necessary documents/ information for Bank Guarantee request for India Govt customer.
- Support Sales for all aspect of revenue generating activities
- Track business transactions, generate report and other administrative duties as stipulated by CSR Manager, Sales Manager or VP
- Follow SINT Global Processes applicable to the role

The Individual

What you'll definitely need
- Minimum Diploma or Bachelor’s Degree with 3+ years of order fulfillment or customer service or equivalent combination of education and experience in manufacturing industry is required.
- Intermediate computer skills are mandatory (Office/Outlook/Microsoft) and knowledge of Salesforce, Glovia or experience of other CRM / ERP systems is an advantage
- Ability to follow instructions and to communicate effectively, verbally and written English
- Ability to keep composure when dealing with distributor and customer related situations
- Possess excellent interpersonal and communication skills
- Ability to perform day-to-day duty with strong attention to detail and timeliness
- Provide exceptional customer service to exceed customer expectation.

**Diversity & Inclusion**:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
- At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing.

  • Customer Service Representative

    6 months ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Executive

    6 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India North Star Academy Full time

    **Company: NorthStar Academy** We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. **About Us**: NorthStar Academy...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time

    **Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Representative

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Representative

    3 months ago

    Bengaluru, Karnataka, India Protyze - A brand of Alphacentric Healthcare Full time

    **Role Description** This is a full-time on-site role for a Customer Support Representative in Bengaluru. The Customer Support Representative will be responsible for providing customer support, ensuring customer satisfaction, effective communication, and troubleshooting customer issues on a day-to-day basis. **Qualifications** - Customer Support and...

  • Customer Service Manager

    4 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full time

    Job Summary:We are seeking a skilled and experienced Customer Service Manager to oversee our customer support team at Isha Consult.About the Role:The Customer Service Manager will be responsible for managing a team of representatives, overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training,...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India VictaMan Full time

    **Job Title**: Customer Care Representative **Job Overview**: As a Customer Care Representative, you will be the first point of contact for customers seeking assistance with our products or services. You will handle inquiries, troubleshoot problems, and provide information to ensure customer satisfaction. **Key Responsibilities**: - **Problem...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India Right Track Corporate service Full time

    Great Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India easyhire Full time

    we need customer care representatives. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹26,000.00 per month Schedule: - Morning shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (required) - Hindi...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India Reqx Technologies Pvt. Ltd Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who...

  • Customer Service Representative

    1 month ago

    Bengaluru, Karnataka, India Talent X International Full time

    **Job Role - **Customer Service Representative **Location - **Bangalore **Working Days - **6 Days **Skills & Experience Needed -** **- **Goodcommunication **- **Minimum 1 Year of experience in customer support or customer service **- **Proficiency in using CRM software and office tools **Responsibilities - ** - Handle inbound/outbound calls...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India SI PLACEMENTS INTERNATIONAL Full time

    Job Title: Customer Service Representative (Night Shift)* *Location:* Bangalore (NAPs) *Salary:* ₹16,800 in hand for fresher *Shift:* Night Shift *Week Off:* Saturday & Sunday *Responsibilities:* - Provide prompt and accurate information to customers' questions and concerns - Assist customers with order placement, product inquiries, and issue...

  • Customer Service Representative/ Telecaller

    6 months ago

    Bengaluru, Karnataka, India Stalwarts Servicios Full time

    **JD OF CUSTOMER SERVICE REPRESENTATIVE/ TELE CALLER** Customer Service Representative Job Responsibilities: - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about other products and services. -...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India Hiring Coach Full time

    Customer Support Representative Location: Bengaluru **Job Description**: We are seeking dynamic individuals to join our customer support team. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring a seamless experience. This role requires excellent communication...

  • Customer Service Representative

    2 months ago

    Madiwala, Bengaluru, Karnataka, India Shopigo.Qa Full time

    Customer Service Representatives Are you a fresher looking to kickstart your career in customer service? We want you to join our team! Position: Customer Service Representative Location: Bangalore Shift: Day & Night shifts Key Responsibilities: - Assist customers with inquiries and provide solutions. - Handle customer interactions via phone or chat. -...

  • Customer Service Representative

    3 months ago

    Bengaluru, Karnataka, India Wingslide Technologies Private Limited Full time

    **Job Title**: Customer Service Representative **Company**: Wingslide Technologies Private Limited **Location**: Banashankari, Bengaluru/Bangalore **Job Type**: Full Time | Day Shift | Work from Office **Responsibilities**: - Handle inbound customer inquiries via voice and chat. - Provide accurate information and resolve customer issues effectively. -...

  • Customer Service Representative

    6 months ago

    Bengaluru, Karnataka, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    6 months ago

    Marathahalli, Bengaluru, Karnataka, India VictaMan Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...