Customer Service Executive- Logistics

3 weeks ago


Delhi Delhi, India Orangestar Logistics Private Limited Full time

Responsibilities:

- **Client Communication**: Serve as the primary point of contact for clients, providing exceptional customer service and addressing inquiries, concerns, and requests related to logistics services.
- **Order Management**: Coordinate the end-to-end process of order management, including order placement, tracking, and delivery, ensuring accuracy and timeliness.
- **Tracking and Updates**: Proactively track shipments and provide regular updates to clients on the status of their orders, including estimated arrival times, delays, and any other relevant information.
- **Problem Resolution**: Handle customer complaints and issues efficiently and effectively, investigating root causes and implementing corrective actions to prevent recurrence.
- **Documentation Management**: Manage and maintain accurate records of customer orders, invoices, shipping documents, and other relevant documentation, ensuring compliance with regulatory requirements.
- **Coordination with Internal Teams**: Collaborate with internal teams, including operations, warehouse, and transportation departments, to ensure seamless execution of logistics services and resolution of customer inquiries.
- **Customs Compliance**: Ensure compliance with customs regulations and procedures for international shipments, including preparation of customs documentation and coordination with customs brokers as necessary.
- **Continuous Improvement**: Identify opportunities to improve customer service processes and procedures, contributing to the development and implementation of best practices to enhance overall customer satisfaction.
- **Performance Reporting**: Generate and analyze reports on key performance indicators (KPIs) related to customer service, logistics operations, and client satisfaction, providing insights and recommendations for improvement.
- **Relationship Management**: Build and maintain strong relationships with clients, fostering trust and loyalty through proactive communication and exceptional service delivery.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 10/05/2024


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