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Associate , Client Servicing & Transacting, Pvb

4 months ago

Kolkata, India Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-India-Kolkata

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 15/Feb/2023, 6:42:17 AM

**Unposting Date***: Ongoing

**Roles and Responsibility**
**Job Purpose**:

- Assist assigned RMs to achieve financial targets by providing strong support to them.
- Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations.
- Ensuring high quality customer service to PVB clients.
- Ensuring internal and external compliance on all transactions.
- Assist in deepening existing client relationship through excellent customer service.
- Manage CDD (RBI & Periodic) reviews process within the prescribed timelines.

**Key Responsibilities**:

- Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
- Provide professional accurate and timely support to client Advisors.
- Provide prompt, efficient and courteous service to PVB customers.
- Ensure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs.
- Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and timely follow up of issues raised.
- Liaising with other Departments where necessary, promptly inform Client Advisors and the management team of any client complaints including resolution with service levels and accurate input
- onto the Complaints Database.
- Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints.
- Call Backs to clients to verify high value payments, change of addresses, enquiries and various administrative matters as per the current process and guideline from time to time.
- Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients.
- Deal with Account Opening documentation and queries as required, ensure client files are updated with the relevant documents as per prescribed norms.
- Ensure compliance to BCSBI, Treating Customer's Fairly standards are consistently met
- Keep up to date with existing and new SCB Private Bank products
- Keep up to date with new developments in banking, financial and SCB investment products and services
- Ensure compliance with internal and external guidelines and ensure mínimal comments in audits and other inspections
- Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
- Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
- Encourage other to work in a healthy and safe manner
- Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

**Key Measurables**:

- Measured indirectly by the success of the Relationship Managers, AUM and revenue goals
- CDD- Completion of documentation and adherence to local and group compliance issues
- Adherence to regulatory and Group compliance issues
- Number of client complaints and compliments received about the direct service offered
- Successful completion of all accreditation tests and mandatory e-learning
- Minimising operational losses and P & L claims
- Client satisfaction survey results
- Timeliness of submission-Client instructions and AO/PRs

**Experience Profile**:

- Knowledge / Skills / Experience Required:

- Graduate/ Postgraduate
- Customer Orientation and service focus
- Anywhere between 4-5 years of overall experience, preferably in a Client Service role
- General Banking Knowledge, understanding of front and back office processes and procedures, preferably in a Private Bank Client service role.
- Good Interpersonal Skills
- Strong Verbal and Written Communication Skills
- Ability to work under pressure and meet tight deadlines.
- Team Player.

**Working Relationships**:

- External clients
- Client Advisors
- Investment advisors
- Manager Client Service
- Compliance
- Operations
- Risk
- CAR
- Control and Supervision

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financia