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Client Servicing
2 months ago
Our services encompass:Brand Strategy & Design: Crafting compelling brand identities, developing effective marketing strategies, creative designing, and communication collateral creation.Web Solutions: Designing and developing user-friendly websites, custom landing pages, and interactive mailers.Digital Marketing, Automation & Analytics: Driving brand awareness and lead generation through search engines, social media, OTT platforms, coupled with effective email and WhatsApp marketing, content creation, and influencer marketing.Audio-Visual Production: Producing high-quality corporate presentations, digital films, 3D/2D animated films, and more.
Our EDGE-based approach ensures that we deliver quantifiable results for our clients.
Key Skills and ResponsibilitiesUnderstanding of the Client: Gain comprehensive knowledge of the client’s products, brand, key people, and communication guidelines.Calendar Planning: Align monthly calendars with client goals and special days. Ensure timely approvals and coordinate with the creative team.Job Scope: Review and understand the scope of work, including deliverables and terms. Ensure proper handling of social media files.Check Deliverables: Verify that all deliverables meet the agreed scope and calendar. Maintain records of changes and approvals.Calendar Feedback: Provide timely feedback to the creative team, ensuring all posts for the next month is ready and approved.MoM (Minutes of Meeting): Document and distribute meeting minutes promptly, ensuring reviews by relevant team members.JSR (Job Status Report): Prepare and maintain detailed JSRs, updating central sheets and sharing with stakeholders.Competition Scan: Conduct quarterly scans of competitor activities and present insights to enhance client strategies.Guidebook Creation: Develop a detailed guidebook for new clients, covering brand history, vision, products, and communication guidelines.Coordination: Provide briefs, inputs, and feedback via email or WhatsApp. Document all requests.Database Backup: Download and organize client data immediately, ensuring proper storage and backup.Repository Management: Backup all calendars and reports. Present them for review and evaluation.Client Meetings: Conduct bi-monthly meetings to review reports, align objectives, and evaluate ongoing work.Upselling: Identify and propose additional services to add value to the client’s scope.
