Executive Customer Success

2 months ago


Pune Maharashtra, India Ciel HR Services Pvt Ltd Full time

hi,

We're looking for an Associate or Senior Associate to join our US Private Markets Customer

Success team. This role is critical in providing top-notch ongoing support to our esteemed

clients and contributing to our broader US market initiatives. The resource is expected to

work as per US shift timings.

Experience 2 to 3 Yrs, BCom, MBA Finance, MCOM, CA INTER. Up to 6 LPA, Hybrid, Excellent English communication skills.

**Responsibilities**:
timely and effective resolutions.
- Analyse customer behaviour and their product usage and work closely with the

Product team to enhance customer experience
- Utilize Rocketlane for project management, Charge bee for billing query

management, Fresh sales for CRM maintenance, and, primarily, Freshdesk for

ongoing ticket management.
- Assist, when required, in customer platform onboarding, customer reach outs, lead

generation, sales, and product demonstrations as part of US market expansion

efforts.

Key Skills & Experience:

- Experience in startups with a finance background and/or B2B SaaS preferred.
- Bachelor's degree in Finance, Accounting, or a related field. Advanced degrees or

professional certifications (e.g., CFA) preferred
- Knowledge of private markets, cap tables, and employee equity compensation.
- Interest in the VC space
- Excellent written and verbal communication and interpersonal skills, with the ability

to collaborate effectively with internal and external stakeholders across borders

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹600,000.00 per year

Work Location: In person

Application Deadline: 07/10/2024



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