Front Office

2 weeks ago

Topsia Kolkata West Bengal, India Ankita Enterprises(consultancy) Full time

**Position Title: Front Office Associate**

**Responsibilities**:

- **Greet and Assist Visitors**: Welcome guests, clients, and employees as they arrive at the front office. Provide courteous assistance and direct them to the appropriate personnel or department.
- **Appointment Scheduling**: Manage appointment calendars and schedule meetings for staff members. Coordinate meeting room reservations and ensure all necessary resources are available for scheduled meetings.
- **Administrative Support**: Provide general administrative support, including data entry, document preparation, and filing. Assist with sorting and distributing mail and packages.
- **Maintain Front Desk Area**: Keep the front office area clean, organized, and presentable at all times. Ensure that office supplies are adequately stocked and equipment is in working order.
- **Security Procedures**: Monitor access to the premises and enforce security protocols as necessary. Maintain visitor logs and issue visitor badges as required.
- **Handle Emergencies**: Remain calm and composed during emergency situations. Follow established procedures for evacuations, medical emergencies, or security breaches.
- **Customer Service**: Handle customer inquiries, complaints, and feedback in a professional and courteous manner. Strive to resolve issues promptly and escalate complex issues to the appropriate personnel.
- **Collaborate with Team Members**: Work collaboratively with other departments and team members to ensure seamless communication and coordination of tasks.

**Qualifications**:

- **Excellent Communication Skills**: Strong verbal and written communication skills are essential for interacting with clients, visitors, and colleagues effectively.
- **Customer Service Orientation**: A friendly and professional demeanor with a customer service mindset is crucial for creating a positive experience for visitors and clients.
- **Organizational Skills**: Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- **Attention to Detail**: A keen eye for detail is necessary for maintaining accurate records, scheduling appointments, and ensuring the front office area is tidy and organized.
- **Problem-Solving Abilities**: Capacity to think critically and resolve issues independently or escalate them to the appropriate channels when necessary.
- **Professionalism**: Maintain confidentiality, adhere to company policies and procedures, and represent the organization in a professional manner at all times.

**Education and Experience**:

- High school diploma or equivalent required. Additional certification or training in office administration or customer service is a plus.
- Prior experience in a front desk, receptionist, or customer service role is preferred.
- Familiarity with administrative and clerical procedures is advantageous.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Topsia, Kolkata, West Bengal (required)

Ability to Relocate:

- Topsia, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

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