Customer Service Representative
3 weeks ago
**ROLE OBJECTIVE**
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy
**RESPONSIBILITIES**
This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
Extraordinary Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency. Satisfaction Management.
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
Customer Relationship & Satisfaction
- Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
- Manage Service Delivery Process / Execution
- Manage escalations for your customers.
- Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
- Follow up on quotes and quality issues
- Manage Interfaces & Build Service Culture
**EDUCATION/KNOWLEDGE**
- Graduate in any field.
- Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results.
- Good working knowledge of English and German language.
- Action Oriented, Detail Oriented and Business Acumen.
- SAP experience (SD module) is a big advantage
- Act as voice of the Customer for internal support departments
- Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
- Take ownership for actions and follow through on tasks until resolve
**Job Types**: Full-time, Permanent
Pay: ₹500,000.00 - ₹1,000,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund
- Work from home
Schedule:
- UK shift
Supplemental pay types:
- Joining bonus
- Performance bonus
- Shift allowance
Application Question(s):
- Do you have B2 certification in German?
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
- German (required)
Work Location: In person
Application Deadline: 15/06/2024
Expected Start Date: 30/06/2024
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