Medical Appointment Setter
2 months ago
**Job Title**: Medical Appointment Setter
**Location**: Mohali
**Job Type**: Full-time
**Shift**: Day Shifts
**Working Days**: 5 days
**Salary**: 20,000 in hand - 30,000 in hand
**Job Overview**
**Key Responsibilities**
- **Schedule Appointments**: Contact patients to schedule, reschedule, or cancel appointments based on their availability and medical need.
- **Inbound/Outbound Calls**: Answer incoming calls from patients and make outbound calls to remind patients of upcoming appointments.
- **Patient Information Management**: Collect and update patient contact details, insurance information, and medical records as needed.
- **Maintain Confidentiality**: Adhere to HIPAA and other healthcare regulations to ensure patient privacy and confidentiality.
- **Coordination with Medical Staff**: Collaborate with doctors, nurses, and administrative staff to coordinate appointment availability.
- **Recordkeeping**: Maintain an accurate log of patient interactions and appointment details in the system or patient management software.
- **Problem Solving**: Address patient concerns or escalate issues to the appropriate medical team member.
**Required Skills & Qualifications**
- **Education**: High school diploma or Graduation
- **Experience**: Prior experience in appointment setting, customer service, or a healthcare setting is preferred.
- **Technical Skills**: Proficiency in using electronic health records (EHR), patient management software, and MS Office Suite (Word, Excel).
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to handle patient inquiries professionally.
- **Time Management**: Strong organizational skills and the ability to prioritize tasks efficiently.
- **Customer Service**: A friendly, patient-centered attitude with the ability to work in a fast-paced environment.
- **Multitasking**: Ability to manage multiple calls, tasks, and priorities simultaneously.
**Additional Requirements**
- **Language Proficiency**: Fluency in English.
**Benefits**
- Competitive salary and performance-based incentives
- Health insurance and other medical benefits
- Paid time off and sick leave
- Professional development opportunities
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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