HRo Contact Centre
6 months ago
**HRO Contact Centre-Voice Roles**
**Work location**:Bangalore Karnataka, India
**Education andEligibility Criteria: -**
Minimum 15 yearsof regular education (10th + 12th + 3 years Graduation).
Bachelor's degree inany discipline.
Will need to match USHours - Night Shift.
Basic computer knowledge required (MS- Office Applications)
Work experience as per the job grade.
International voice experience is mandatory
**HRO - ContactCentre - Voice**Agent-**
**Work experience
- **1-8 years
Excellent Communication with International Voice experience a must
Exposure to handlingInternational customers / helpdesk experience
Hands on experience inInternational HR Helpdesk / HR Contact center
**HRO - ContactCentre - Voice Quality Analyst/Trainer**
- **Work experience-** 4-9 years
Excellent understanding of various processes of core HR Operations
Experience is performing Quality monitoring for Tier 1 HR Helpdesk
Should have experience in using Workflow / case management tools likeServiceNow, Remedy etc.
Good understanding of Quality Methodology and tools
**HRO - ContactCentre - Voice Team Lead**
- **Work experience
- **5- 9 years
Excellent understanding of various processes of core HR Operations
Experience in Leading team managing Tier 1 HR helpdesk for UK, Europe or USEmployees
**HRO - Contact Centre - Voice Client Manager-**
**Work experience
- **8-11 years
Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europeor US Employees
Good understanding of Service level agreements and contractualcompliance requirements
Should have excellent client and stakeholder management skills
**HRO - ContactCentre - Voice Senior Client Manager**
- **Work experience
- **8-13 years
Lead teams providing Tier HR helpdesk support to the Employees, LineManagers, Vendors and 3rd parties
Team management, Team engagement and Succession planning
Ensure policies and procedures are followed and Zero noncomplianceacross the engagement
Ensure the Service Levels are met consistently
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