Contact Centre Service

6 months ago

Bengaluru Karnataka, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Contact Centre Service & Sales Associate (Non - Voice)**

**In this role, you will**:

- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions
- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction
- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions
- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities
- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Communicate positively with team members, customers, and other partners
Requirements

**To be successful in this role, you should meet the following requirements**:

- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient in English (Written/Spoken) with good typing skills
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Excellent verbal and written communication skills and is polite and friendly at all times

**You’ll achieve more when you join HSBC.

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