Contact Centre Forecast and Capacity Planning

Position Overview Are you passionate about WFM capacity planning and long-term forecasting? Do you have experience improving global service level results and ensuring optimal staffing at all times? Is data analysis more than just a skill, but an obsession for you? Are you skilled in delivering insightful, actionable solutions that drive significant...

**Workforce Management (WFM)** **Location** - Bangalore, India*** Job Title: Associate, Forecasting **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

Amazon's Customer Service (CS) planning department, Worldwide Capacity Planning is seeking a CS Headcount Planner to join the AP CS Headcount Planning (AP CS HCP) team. The AP CS HCP team is responsible for operational contact centre headcount planning, for multi-site, worldwide, internal and outsourced CS sites. The Headcount Planner will be responsible for...

Job Purpose:The Contact Center Assistant Manager is responsible for overseeing the daily operations of the contact centre. This role involves managing team leaders and their respective teams, ensuring operational efficiency, maintaining high levels of customer satisfaction, and achieving performance metrics. The Assistant Manager plays a key role in...

What you’ll be doing 1. Strategic Workforce Planning: • Implement strategic workforce plans to ensure the organization has the right talent to meet current and future business needs. • Analyze workforce trends and data to forecast demand and identify gaps in skills and capacity. 2. Resource Management: • Implement tools and processes to...

Job Purpose:The Contact Center Assistant Manager is responsible for overseeing the daily operations of the contact centre. This role involves managing team leaders and their respective teams, ensuring operational efficiency, maintaining high levels of customer satisfaction, and achieving performance metrics. The Assistant Manager plays a key role in...

Job Purpose: The Contact Center Assistant Manager is responsible for overseeing the daily operations of the contact centre. This role involves managing team leaders and their respective teams, ensuring operational efficiency, maintaining high levels of customer satisfaction, and achieving performance metrics. The Assistant Manager plays a key role in...

Job Purpose:The Contact Center Assistant Manager is responsible for overseeing the daily operations of the contact centre. This role involves managing team leaders and their respective teams, ensuring operational efficiency, maintaining high levels of customer satisfaction, and achieving performance metrics. The Assistant Manager plays a key role in...

2+ years of data scientist experience - 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience - 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience Key job...

**Job Title: BA Contact Centre automation** **About Us** “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with **Consultancy of the year in the British Bank Award** and has been ranked **Top 100 Best Companies for Women in India 2022 by **Avtar & Seramount**. With our presence across 32 cities across globe, we...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

**What success looks like in this role**: - Responsible for managing the delivery for few clients. Delivery includes implementing the FSR (WFM) Cycle end to end. - Process Improvements - Hypercare program for new accounts - Work with Solution Architects for prospective customer - Knowledge Enhancement - Focus on improvement areas by client for all FSR (WFM)...

-Job description **Business**:RBWM **Open positions**:1 **Role Title**:CONTACT CENTRE SERVICE & SALES ASSOCIATE, GSC’s **Global Career Band**:8 **Location**:Bangalore **Recruiter Name**:Srthi S Thampi **Why join us?** **Some careers grow faster than others** If you’re looking for a career that will give you plenty of opportunities to develop,...

**HRO Contact Centre-Voice Roles!** **Work location**:Bangalore Karnataka, India **Education andEligibility Criteria: -** Minimum 15 yearsof regular education (10th + 12th + 3 years Graduation). Bachelor's degree inany discipline. Will need to match USHours - Night Shift. Basic computer knowledge required (MS- Office Applications) Work experience as...

Description of Position Are you interested in shaping the future of localized movies and television? As Data Analyst, Capacity Planning Lead for Dubbing and Scripting, you will be instrumental in providing data driven insight to support strategic decisions, promote efficiency and help lead teams to anticipate global shifts and prepare for localization...

Description of Position Are you interested in shaping the future of localized movies and television? As Data Analyst, Capacity Planning Lead for Dubbing and Scripting, you will be instrumental in providing data driven insight to support strategic decisions, promote efficiency and help lead teams to anticipate global shifts and prepare for localization...

Description of Position Are you interested in shaping the future of localized movies and television? As Data Analyst, Capacity Planning Lead for Dubbing and Scripting, you will be instrumental in providing data driven insight to support strategic decisions, promote efficiency and help lead teams to anticipate global shifts and prepare for localization...

Role : Capacity Management Analyst - Maintain the Capacity management process to ensure that services achieve the agreed and expected levels of service performance to satisfy current and future demand in a cost-effective way (function would cover infrastructure, applications, third-party services and Business demand). - Show proactive forecasting/demand...

Job Title: Capacity, Planning & BizOps SpecialistWhy this job mattersThe Business Operations Manager drives capacity planning, resource management and programme increment planning, empowering demand & capacity management, ensuring alignment with strategy and BT Group objectives by way of the Medium Term Plan for specific capabilities in Data & AI (Core...