Contact Centre Forecast and Capacity Planning

At Autodesk, we're seeking a skilled Workforce Management (WFM) Capacity Planner to join our Customer Technical Success team. As a pivotal member of our organization, you'll be responsible for building and maintaining long-term forecasts and global capacity plans.This is an exciting opportunity to enhance efficiencies in our support centre and improve key...

Position Overview Are you passionate about WFM capacity planning and long-term forecasting? Do you have experience improving global service level results and ensuring optimal staffing at all times? Is data analysis more than just a skill, but an obsession for you? Are you skilled in delivering insightful, actionable solutions that drive significant...

Position OverviewWe are seeking a skilled WFM Capacity Planner to join our team at Autodesk. As a WFM Capacity Planner, you will be responsible for building and maintaining long-term forecasts and global capacity plans.Key responsibilities include developing and maintaining capacity plans, providing recommendations on hiring, staffing, and potential...

**Workforce Management (WFM)** **Location** - Bangalore, India*** Job Title: Associate, Forecasting **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

About the RoleWe are seeking an experienced Senior Capacity Planner to join our AP CS HCP team. As a key member of the team, you will be responsible for creating and delivering optimized capacity and staffing plans for short-term and long-term staffing forecasts within a 1-4 year window.Key ResponsibilitiesCreate and deliver optimized capacity and staffing...

Amazon's Customer Service (CS) planning department, Worldwide Capacity Planning is seeking a CS Headcount Planner to join the AP CS Headcount Planning (AP CS HCP) team. The AP CS HCP team is responsible for operational contact centre headcount planning, for multi-site, worldwide, internal and outsourced CS sites. The Headcount Planner will be responsible for...

At Autodesk, we're looking for a skilled Strategic Workforce Planning Analyst to join our Customer Technical Success team.About the RoleThis pivotal position involves building and maintaining long-term forecasts and global capacity plans. As a vital contributor to the success of the CTS Workforce Management team, your efforts will take our WFM team to the...

About the RoleWe are seeking a highly skilled Senior Capacity Planning Specialist to join our team in Bangalore, India. As a key member of our semiconductor procurement team, you will play a crucial role in optimizing capacity management to meet the company's production needs.Job SummaryThe successful candidate will be responsible for developing and...

What you’ll be doing 1. Strategic Workforce Planning: • Implement strategic workforce plans to ensure the organization has the right talent to meet current and future business needs. • Analyze workforce trends and data to forecast demand and identify gaps in skills and capacity. 2. Resource Management: • Implement tools and processes to...

**Job Title: BA Contact Centre automation** **About Us** “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with **Consultancy of the year in the British Bank Award** and has been ranked **Top 100 Best Companies for Women in India 2022 by **Avtar & Seramount**. With our presence across 32 cities across globe, we...

2+ years of data scientist experience - 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience - 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience Key job...

About the Role:As a Cisco Unified Contact Centre Administrator, you will be responsible for administering and managing the Cisco Unified Contact Centre solution.Key Responsibilities:Manage and administer the Cisco Unified Contact Centre solution to ensure optimal performance and efficiency.Configure and deploy new features and applications to enhance the...

We are seeking a dynamic Contact Centre Solutions Architect to create innovative, client-centric solutions for clients. This role encompasses two key responsibilities:Responding to RFIs and RFPs – Crafting compelling, client-focused solutions that address business challenges and deliver measurable outcomes.Developing New Offerings – Continuously...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

-Job description **Business**:RBWM **Open positions**:1 **Role Title**:CONTACT CENTRE SERVICE & SALES ASSOCIATE, GSC’s **Global Career Band**:8 **Location**:Bangalore **Recruiter Name**:Srthi S Thampi **Why join us?** **Some careers grow faster than others** If you’re looking for a career that will give you plenty of opportunities to develop,...

FYHR02494 FULL-TIME BLR_BAGMANE WORLD TECHNOLOGY CENTRE 5 YEARS **Designation: Admin Associate/Executive** *** **Reporting to**:Centre Director **Qualifications**:Any graduation **Experience**:1-6 years of Front office and admin experience **Work Timings**: 8:30 AM-5:30 PM/9 AM - 6 PM/ 10:30 AM - 7:30 PM **General Description** We are looking for...

**What success looks like in this role**: - Responsible for managing the delivery for few clients. Delivery includes implementing the FSR (WFM) Cycle end to end. - Process Improvements - Hypercare program for new accounts - Work with Solution Architects for prospective customer - Knowledge Enhancement - Focus on improvement areas by client for all FSR (WFM)...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

**HRO Contact Centre-Voice Roles!** **Work location**:Bangalore Karnataka, India **Education andEligibility Criteria: -** Minimum 15 yearsof regular education (10th + 12th + 3 years Graduation). Bachelor's degree inany discipline. Will need to match USHours - Night Shift. Basic computer knowledge required (MS- Office Applications) Work experience as...

**Designation: Admin Associate/Executive** **Reporting to**:Centre Director **Qualifications**:Any graduation **Experience**:1-6 years of Front office and admin experience **Work Timings**: 8:30 AM-5:30 PM/9 AM - 6 PM/ 10:30 AM - 7:30 PM **General Description** We are looking for female graduates with a pleasing personality, boundless energy and...