Cisco Unified Contact Centre Administrator

2 days ago


Bengaluru, Karnataka, India Capgemini Full time

About the Role:

As a Cisco Unified Contact Centre Administrator, you will be responsible for administering and managing the Cisco Unified Contact Centre solution.

Key Responsibilities:

  • Manage and administer the Cisco Unified Contact Centre solution to ensure optimal performance and efficiency.
  • Configure and deploy new features and applications to enhance the customer experience.
  • Monitor and analyze system performance, identifying areas for improvement and implementing changes as needed.
  • Maintain and troubleshoot the system to minimize downtime and ensure high availability.

Requirements:

  • 3-9 years of experience in contact centre administration and management.
  • Strong knowledge of Cisco Unified Contact Centre solutions, including UCCE, UCCX, CVP, CUCM, Finesse, CUIC, Cisco ICM, CUSP, VVB, Voice Gateway, VXML Gateway, and SIP/VOIP.
  • Experience with configuration, deployment, and maintenance of contact centre solutions.
  • Ability to analyze system performance and identify areas for improvement.

Benefits:

  • Bangalore (primary location) or Gurgaon (optional).
  • A competitive salary of approximately ₹1.2 - 3.6 million per annum, based on experience and qualifications.
  • Opportunities for professional growth and development in a dynamic and innovative company.

About Capgemini:

Capgemini is a global leader in consulting, technology services, and digital transformation. We help our clients transform in response to changing markets and technologies, harnessing the collective expertise of more than 270,000 people worldwide. Our purpose is to unleash human energy through digital transformation. Capgemini is an equal opportunity employer committed to diversity and inclusion.



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