WFM Capacity Planner
1 week ago
Position Overview
We are seeking a skilled WFM Capacity Planner to join our team at Autodesk. As a WFM Capacity Planner, you will be responsible for building and maintaining long-term forecasts and global capacity plans.
Key responsibilities include developing and maintaining capacity plans, providing recommendations on hiring, staffing, and potential efficiency improvements for our Customer Technical Success department.
You will also monitor and adjust forecasts according to changes in demand, identify potential risks to production capacity, and devise contingency plans.
Collaboration with stakeholders is key to implementing risk mitigation strategies and evaluating process enhancements to boost production efficiency and capacity utilization.
Requirements
- 5+ years in Workforce Management, within a contact center environment.
- 2+ years in a capacity planning and forecasting role.
- Previous experience with WFM platforms.
- Proficiency in data modeling, statistical analysis, and data visualization.
- High proficiency in excel and Microsoft programs.
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