Optimizing Operational Efficiency Specialist
7 days ago
We're seeking a skilled Workforce Management Analyst to join our dynamic team at Randstad Enterprise Group in Bangalore.
The ideal candidate will have 2-3 years of experience in Workforce Management, with a total of 7+ years in BPO operations, and possess strong background in scheduling or capacity planning.
Key responsibilities include providing analytical support for staffing resources to meet service level objectives, forecasting by analyzing volume trends and drivers, monitoring real-time performance and managing staffing scenarios in a 24/5 environment, and delivering key performance reports on occupancy, staffing needs, and core KPIs.
In this role, you'll work closely with the team to optimize operational efficiency, make data-driven decisions, and drive business results. You'll be responsible for analyzing historical data to inform future forecasting and scheduling, as well as ensuring the effective utilization of resources to meet business objectives.
To succeed in this position, you'll need excellent communication, analytical, and problem-solving skills, as well as proficiency in WFM tools and Microsoft Office. Additionally, you should be able to thrive in a rotational shift environment.
At Randstad Enterprise, we foster a culture of learning and growth, where we work hard, support each other, and celebrate our successes together. If you're ready to take on new challenges and grow with us, we'd love to hear from you.
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