Senior Process Optimization Specialist

1 day ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
Job Description

We are seeking an exceptional Senior Process Optimization Specialist to join our team at ADCI - Karnataka. As a key member of our operations team, you will play a crucial role in ensuring daily service levels in all Operational Units.

Key Responsibilities
  • Coordinating site staffing needs, including the reporting and analysis of site headcount numbers per Operational Unit.
  • Developing/maintaining a series of workflow related trackers that drive day-to-day site-wide production efficiency.
  • Identifying workflow headcount deficiencies and overages, driving overtime hours and Voluntary Time Off as needed.
  • Driving special projects designed to maximize efficiency and increase production and quality.
Requirements
  • Bachelor's degree or equivalent.
  • Experience defining requirements and using data and metrics to draw business insights.
  • 1+ year in WFM on Real Time Monitoring or Scheduling or Forecasting.
Compensation Package

The estimated annual salary for this position is $65,000-$85,000, depending on location and experience.



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