Sr. AP Headcount Planner, AP ASCS Headcount Planning
3 months ago
This role will be based out of HYD (IN). This is a highly visible role and one that is ideal for an experienced contact centre planner with a capacity planning background, or an experienced general business analyst looking to move their career into the world of capacity planning.
Scope and Deliverables
- Responsible for creation and delivery of the
Store network optimized capacity and staffing plans for short-term and long-term staffing forecasts within the 1-4 year window.
- Lead regular strategic and tactical discussions with the Store Operations teams, operations senior management, Global outsourcing teams and stakeholders on the staffing and contacts forecast across the Store network.
- Work closely with CS Finance to develop and generate staffing forecasts that align with financial targets and optimize financial forecasts.
- Identify and flag risks and opportunities to the contact forecast and proposals for changes to the short-term, long-term and strategic staffing forecasts that align with the operations business plans.
- Lead weekly headcount and contact forecast presentation meetings with all stakeholders including operations management, HR, finance, and workflow.
- Produce and report actual vs. planned metrics on a daily, weekly, monthly, quarterly, annual basis, including the identification of changes in operational performance driven by actuals.
- Responsible for dive deeps and complex analysis to understand variances to planned metrics.
- Evaluate and implement opportunities for improving contact and staffing forecast accuracy and automation of the process across AP.
- Collaborate with AP and Worldwide teams for the creation of global standardized reporting, processes and models.
- Produce regular reports and analysis. Write systems queries to gather data, and perform data-mining and analysis using tools including MS Excel, SQL and Microstrategy.
Key job responsibilities
Responsible for creation and delivery of the OU network optimized capacity and staffing plans for short-term and long-term staffing forecasts within the 1-4 year window.
Lead regular strategic and tactical discussions with the Store Operations teams, operations senior management, Global outsourcing teams and stakeholders on the staffing and contacts forecast across the Store network.
Work closely with CS Finance to develop and generate staffing forecasts that align with financial targets and optimize financial forecasts.
Identify and flag risks and opportunities to the contact forecast and proposals for changes to the short-term, long-term and strategic staffing forecasts that align with the operations business plans.
Produce and report actual vs. planned metrics on a daily, weekly, monthly, quarterly, annual basis, including the identification of changes in operational performance driven by actuals.
Evaluate and implement opportunities for improving contact and staffing forecast accuracy and automation of the process across AP.
Collaborate with AP and Worldwide teams for the creation of global standardized reporting, processes and models.
About the team
The AP CS HCP team is responsible for operational contact centre headcount planning, for multi-site, worldwide, internal and outsourced CS sites. The Headcount Planner will be responsible for one of the EU Stores within EU ASCS.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
-
AP Analyst
3 weeks ago
Bengaluru, India Polaris Full timeJOB SUMMARY: In AP team you will maintain relationships with our internal & External vendors assuring that documentation is properly maintained from reception till payment. You will take ownership of invoices with cost allocation focus (processing and resolution, including intercompany) as well as payments and be key point of contact for our local...
-
Ap- Sme
3 months ago
Bengaluru, India Koch Global Services Full time**Description** AP SME - Role Description_ Looking for an experienced Accounts Payable Lead who can lead and manage the process of AP that provides support on Shift : Flexible with any shift and night shift. - Vendor Invoice Processing - PO Invoice Matching Process - Payment Accuracy & Reconciliations - Procurement Card Processing - Staff Travel & Expense...
-
Ap- Sme
3 months ago
Bengaluru, India Julius Montz GmbH Full time**Description** AP SME - Role Description_ Looking for an experienced Accounts Payable Lead who can lead and manage the process of AP that provides support on Shift : Flexible with any shift and night shift. - Vendor Invoice Processing - PO Invoice Matching Process - Payment Accuracy & Reconciliations - Procurement Card Processing - Staff Travel & Expense...
-
AP Analyst
4 months ago
Bengaluru, India Autodesk Full timePosition Overview Are you passionate about simplicity and automation? Do you dream of ways to make a user’s experience easier? Are you a technology enthusiast who can imagine and develop new ways to present data to meet your customers’ needs? Are you a change agent who challenges the status quo and make things better? Do you enjoy working...
-
SAP Finance Ap
4 months ago
Bengaluru, India Cranium IT Inc Full timeUrgently looking for a BCOM graduate with SAP finance AP with 1 or 2 years experience for Dubai Note: Position is directly with client, looking for an immediate joiner **Job Types**: Full-time, Regular / Permanent **Benefits**: - Health insurance - Paid sick time Schedule: - Rotational shift **Experience**: - total work: 1 year (preferred) - SAP...
-
SAP Fi and Ap
4 months ago
Bengaluru, Karnataka, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Ap Chemistry Faculty
1 month ago
Bengaluru, Karnataka, India ReWiser Educational Services Pvt. Ltd Full time1. Chemistry Faculty specializing in AP Chemistry 2. Teach the AP curriculum on part-time/full-time basis (Min. 3 yrs exp.) 3. Create engaging learning atmosphere 4. Assess via exams, quizzes, projects 5. Provide prompt feedback to students, parents **Job Types**: Full-time, Part-time, Freelance Contract length: 12 months Expected hours: 6 - 8 per...
-
Trainee, Expense Ap
5 months ago
Bengaluru, Karnataka, India Hudson's Bay Company Full time**What This Position is All About** - Trainee, Expense AP is responsible for the management of service delivery by the HBC India team in support of the company’s Accounts Payable process for the processing of Expense invoices. This includes invoice receipts, approval and processing, as well as identifying and solving any issues requiring solutions to allow...
-
Occupancy Planner
4 months ago
Bengaluru, Karnataka, India JLL Full timeJLL supports the Whole You, personally and professionally. Occupancy Planner Work Dynamics **What this job involves**: To be successful in this role, you should be able to ensure accurate reporting of information, and foster critical relationships between various individuals and organizations communication channels will exist with: - Corporate Real Estate...
-
Analyst AP/AR
6 months ago
Bengaluru, India Enerpac Tool Group Full timeOverview Here at Enerpac, we’re on a journey. We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our business forward....
-
Auto Bank and Gl Clearing Sme
1 week ago
Bengaluru, Karnataka, India ABB Full time**Auto bank and GL Clearing SME - AP Payments team**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your...
-
Accounts Payable
4 months ago
Bengaluru, Karnataka, India Tata Consultancy Services Full time**TCS Hiring for Accounts Payable (AP) Team Member Opportunity!** **Skill/Role: Accounts Payable (AP) Team Member** **Location: Kolkata, Bangalore, Mumbai, Nagpur, Noida & Chennai** **Shift: Should be comfortable to Night Shift & RotationalShifts** **Qualification & EligibilityCriteria**: Graduates and/or post graduates with 1 to 5years of relevant work...
-
Ap Forensic Medicine
4 months ago
Bengaluru, Karnataka, India ELEVATED SYNERGY LIMITED Full time**Vacancy for AP Forensic Medicine** - Deliver high-quality lectures, seminars, and practical sessions in forensic medicine to undergraduate and postgraduate students - Develop and update course materials, including syllabi, lecture notes, and assessment tools, to ensure curriculum relevance and compliance with educational standards - Mentor and guide...
-
Ap - Inv. Proc. - Supervisor
3 months ago
Bengaluru, India Koch Global Services Full time**Your Job: Accounts Payable - AP Specialist** Our Team : Looking for an Accounts Payable Specialist who can provide support for validating, Indexing via OCR tool and processing Invoices. Also, perform activities such as cancel & reprocess, return to vendor, and resolve PO-GR-IR discrepancies. Should be able to manage exceptions & perform special handling...
-
Process Associate
4 months ago
Bengaluru, Karnataka, India Semperfi Solutions and Services Full timePosition : Process Associate - AP Experience: 2yrs - 3yrs Job Location: Bangalore (Work from Office) Shift Time: 12pm - 9PM Notice Period: IMMEDIATE Qualification : Any commerce backgrounds Invoice processing - Process vendor invoices accurately and efficiently, verifying coding, approvals, and appropriate documentation. PO & NON-PO - Good knowledge...
-
Accountant Associate AP
4 months ago
Bengaluru, India Herman Miller Furniture (India) Pvt. Ltd. Full timeWhy join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with...
-
Financial Accounts(O2c
4 months ago
Whitefield, Bengaluru, Karnataka, India Teleperformance Full time**1 position for Combination of AP/GL/AR domain (Finance and Accounts background** **1 position for OTC (Finance and Accounts background)** Graduate (BCom/BBA/BBM) Minimum 1 year experience Good at Excel (Vlook up, Hlookup, pivot table, basic formulas etc) Fair communication in English (Written/Verbal) Reconciliation knowledge Good understanding experience...
-
Resource Planner
3 months ago
Bengaluru, Karnataka, India Hewlett Packard Full timeHP’s Print Software Platform and Solutions (PSPS) organization is transforming in order to successfully grow and execute at a global scale. As a Resource Planner, you will play a critical role in PSPS by supporting the organization’s operational activities, particularly around resource management. You will develop and drive strategic direction, the...
-
Financial Planning Analyst
6 months ago
Bengaluru, India Oracle Full timeThis position is to support G&A , Non G&A LOB's. Responsibility includes providing support for planning, preparation of annual budget, forecast reporting, deep dive expense analysis & to provide recommendations through various financial models. The role would also require to provide ad hoc analysis, work on projects, etc. for finance leadership with short...
-
Assistant Manager
21 hours ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...