Sr. AWS Cloud Contact Centre DevOps EngineerPermanent contractBangalore, India
6 months ago
Sr. AWS Cloud Contact Centre DevOps Engineer
Permanent contract|Bangalore|IT (Information Technology)
Sr. AWS Cloud Contact Centre DevOps Engineer
Bangalore, India Permanent contract IT (Information Technology)
Responsibilities
Amazon Connect Management: Configure, manage, and optimize Amazon Connect and surrounding AWS service (completely as code) for our contact centre operations, ensuring smooth customer interactions and efficient omnichannel contact routing. Infrastructure as Code (IaC): Leverage Terraform to implement infrastructure as code practices, automating the provisioning and scaling of resources on AWS within our AWS Landing Zones. CI/CD Pipelines: Develop and maintain robust CI/CD pipelines using Terraform and GitLab, facilitating seamless and automated software delivery. Monitoring, Scaling and Observability: Implement monitoring solutions for our systems and use data-driven insights to make scaling decisions, ensuring optimal performance of the platform and mitigation of any issues that may occur. Security and Compliance: As a part of a regulated business, you will look to continually improve security measures and ensure compliance with both industry and internal standards, working regularly with our landing zone, security, and compliance teams to review and improve security policies. Agile Collaboration: Collaborate closely with development and operations teams to foster an agile mindset, promote DevOps practices, and facilitate rapid and reliable software releases. Documentation: Maintain clear and up-to-date documentation of configurations, processes, and best practices. Problem Resolution: Respond to and resolve technical issues in a timely manner, collaborating with cross-functional teams to address root causes.
Profile required
Bachelor's degree in Computer Science, Information Technology, or a related field. AWS Certified Associate Architect / Sysops Administrator (*Essential) 5yr Contact Centre Technology experience (ACD Routing, Skills based routing, etc) with a demonstratable knowledge of contact centre operations and metrics. 5yr Proven experience as a customer facing Amazon Connect DevOps Engineer. 5yrs Proven experience supporting and maintaining Amazon Connect completely as code via pipelines (without access to console, AWS CLI, or direct access to production environment) 5yrs Expert Proficiency with Terraform Infrastructure as Code deployments into AWS for the following Amazon Services (and associated configurations of):Amazon Connect DynamoDBLambda Functions
IAM
Kinesis Streams
API Gateway
Lex
S3 Storage
SQS message bus queuing service
SNS notifications service
Pinpoint
AWS Systems Manager
OpenSearch
CloudFront
Step Functions
KMS (Key Management Service)
Why join us
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
-
AWS Cloud Contact Centre DevOps Expert
4 weeks ago
Bengaluru, Karnataka, India Société Générale Assurances Full timeJob Title: AWS Cloud Contact Centre DevOps ExpertA senior AWS Cloud Contact Centre DevOps Engineer is required to design, develop, and maintain scalable and efficient contact centre operations on AWS. The ideal candidate will have extensive experience with Amazon Connect, Terraform, and CI/CD pipelines, and a strong understanding of cloud-based contact...
-
AWS Cloud Operations Director
4 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeAbout the RoleAt AWS India - Karnataka, we're looking for an experienced Operations or Support Manager to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings. If you're passionate about cloud computing and have a proven track record of driving improvement programs in operations, engineering, and support fields, we'd love...
-
Cloud Operations Manager
3 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full timeAbout the RoleThe AWS India Support team is seeking an experienced Operations Manager to lead a team of Support Engineers providing world-class support on all AWS offerings. As a member of the AWS Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon...
-
AWS Support Manager
2 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeAWS Support Manager Job DescriptionDrive technical excellenceAWS India Support is seeking an experienced AWS Support Manager to lead a team of 15-20 Support Engineers in India. As a Support Manager, you will be responsible for managing day-to-day operations, ensuring SLA commitments are met, and driving personnel management to ensure engineers have what they...
-
Cloud Operations Manager
3 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeJob Description:A senior role as an AWS Support Manager at AWS India - Karnataka involves leading a team of 15-20 Support Engineers in providing world-class support on all AWS offerings. The team resolves customers' technical issues ranging from general guidance through technical deep-dives identifying and resolving complex configuration and 3rd party...
-
Cloud Support Team Lead
6 days ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeSeeking an experienced Technical Operations Manager for our AWS India - Karnataka team. The successful candidate will lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings.About the RoleThis is a challenging role that requires excellent leadership and technical skills to manage the day-to-day operations of the shift,...
-
Sr. AWS Cloud Professional
3 weeks ago
Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full timeJob Title: Sr. AWS Cloud ProfessionalJob Description: We are seeking a highly skilled Sr. AWS Cloud Professional to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P].Key Responsibilities:Design, develop, test driven development, deploy, operate and optimize applications on AWS cloud platform.Collaborate with...
-
AWS DevOps Engineer
1 month ago
Bengaluru, India Centilytics | Intelligent Cloud Management Full timeJob Title: Sr. AWS DevOps Engineer Job Location: Bengaluru Job Type: Full-time Experience: 7-8 years in DevOps, cloud infrastructure management, and CI/CD pipeline automation Job Summary: We are seeking an experienced DevOps Engineer with over 7-8 years of expertise in automating infrastructure provisioning, managing data pipelines, and optimizing deployment...
-
**Sr. AWS DevOps Engineer
1 month ago
Bengaluru, Karnataka, India OnSpace Technologies Full timeJob Title: Senior DevOps EngineerThe Role: We are seeking a motivated and experienced Sr. AWS DevOps Engineer to join our team at OnSpace Technologies. As a key member of our IT business application engineering support team, you will be responsible for designing, implementing, and maintaining our cloud infrastructure.**Responsibilities:**Design and implement...
-
Bengaluru, Karnataka, India AWS India - Maharashtra Full timeAbout the JobAt AWS India - Maharashtra, we are seeking a highly skilled Cloud Migration and Modernization Lead to join our team. As a key member of our organization, you will be responsible for leading large-scale migration projects and ensuring seamless execution.About YouYou have 5+ years of experience in leading technical or engineering programs with a...
-
AWS Operations Manager
4 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeKey ResponsibilitiesManage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.Drive personnel management ensuring the engineers have what they need to provide best-in-class support.Participate in Hiring Process to hire and build/grow team of Support Engineers in India.Influence Sr. Support Engineers and...
-
Specialist Software Engineer
6 months ago
Bengaluru, India Société Générale Assurances Full timeSpecialist Software Engineer - Devops , Public Cloud (AWS/Azure) CDI|Bangalore|IT (Systèmes d'information) Specialist Software Engineer - Devops , Public Cloud (AWS/Azure) Bangalore, Inde CDI IT (Systèmes d'information) Vos missions au quotidien * Test, build, and maintain landing zone environment in AWS based on security best...
-
Cloud Solutions Architect
3 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full timeAbout the RoleWe are seeking a highly skilled Cloud Solutions Architect to join our India CSC Solution Architecture team. As a key member of our team, you will play a critical role in shaping the customer journey and driving revenue growth through the adoption of AWS services.Key ResponsibilitiesPartner with customers to design and build scalable, flexible,...
-
Lead Software Engineer
6 months ago
Bengaluru, India Société Générale Assurances Full timeLead Software Engineer - Devops , Public Cloud (AWS/Azure) Permanent contract|Bangalore|IT (Information Technology) Lead Software Engineer - Devops , Public Cloud (AWS/Azure) Bangalore, India Permanent contract IT (Information Technology) Responsibilities * Test, build, and maintain landing zone environment in AWS based on security...
-
Enterprise Support Manager for AWS India
3 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeAbout the RoleAWS India is seeking an experienced Enterprise Support Manager to lead our technical consulting team. The ideal candidate will have a strong background in managing technical teams and driving customer success.Key ResponsibilitiesLead a team of Technical Account Managers in managing Enterprise support customersCollaborate with customer Directors...
-
Senior Solutions Architect, AGS-APJ-India-SA
5 months ago
Bengaluru, India AWS India - Haryana Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Are you excited to work with the team that enables India’s leading Fintech organisations to build innovative services with AWS,...
-
Cloud Support Operations Lead
2 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeAt AWS India - Karnataka, we are seeking an experienced Cloud Support Operations Lead to join our team. This role will be responsible for managing the day-to-day operations of our shift, ensuring that our engineers in India are staffed and SLA commitments are met.The ideal candidate will have 9+ years of experience in technical support, engineering, or...
-
AWS Technical Operations Leader
4 weeks ago
Bengaluru, Karnataka, India AWS India - Karnataka Full timeA Day in the Life of an AWS Technical Operations ManagerAs a member of the AWS India Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability.You will be surrounded by people that are smart, passionate about cloud computing, and...
-
Cloud Support Engineer
5 months ago
Bengaluru, India AWS India - Karnataka Full timeAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their...
-
AWS Cloud Solutions Architect
1 month ago
Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full timeJob Title: Technical Cloud ConsultantAt AWS India - Karnataka - D11, we are seeking a highly skilled Technical Cloud Consultant to join our team. As a Technical Cloud Consultant, you will be responsible for providing technical guidance and support to our customers in the implementation and optimization of AWS Cloud services.Key Responsibilities:Provide...