AWS Operations Manager

3 weeks ago


Bengaluru, Karnataka, India AWS India - Karnataka Full time

Key Responsibilities




  • Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
  • Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
  • Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
  • Influence Sr. Support Engineers and development teams to improve the customer support experience.
  • Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
  • Manage the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
  • Handle escalations and guide engineers to the proper teams by diving deep into the problem.
  • Drives effective business and technical discussions.


Basic Qualifications




  • 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams.
  • Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.
  • Proven track record of driving improvement programs in the operations, engineering and support fields.
  • BE/B.Tech or equivalent/higher degree preferred.
  • Proven track record of delivering results through people, business and operations management.
  • Hands on experience in one of the technical domains – Cloud Exposure, Strong in DevOps, CI/CD, Kubernetes, Docker, Container, development/programming skills.
  • Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
  • Fluency in both written and verbal Japanese (Japanese Language Proficiency Test JLPT Level N1 or equivalent).


Preferred Qualifications




  • International experience is a bonus.
  • The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance.
  • AWS SAA certification will be plus.


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