Technical Operations Manager
4 weeks ago
The AWS India Support team is seeking an experienced Operations or Support Manager to lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings. As a member of the AWS Support team in AWS India, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability.
Key Responsibilities
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
About the Team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional
Basic Qualifications
• 10+ years of experience in technical support, engineering or operations environment, 2+ of which should be in managing technical teams.
• Proven track record of driving improvement programs in the operations, engineering and support fields; Proven track record of delivering results through people, business and operations management.
• BE/B.Tech or equivalent/higher degree preferred.
• Hands on experience in one of the technical domains, Cloud Exposure; Strong in DevOps, CI/CD, Kubernetes, Docker, Container OR development/programming skills, OR Application/product Support OR Serverless, developer, mobile, testing knowledge
Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
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