Technical Operations Manager
1 month ago
Key Objectives:
- Drive technical integrations and project management across connected systems on the website, leveraging data-driven insights to enhance user experience.
- Stay ahead of the curve with a strong knowledge of SDLC and emerging technologies in the ecommerce domain.
- Lead a team of developers, reviewing code and challenging timelines and resource utilization.
- Technical Capabilities:
- Hands-on experience in one or more of the following areas: Java, Python, Go, Scala, JavaScript (node.js, React)
- Experience with ecommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics, Payment Gateways is a plus.
- Good working knowledge of Online Demand Generation – Google Ads, FB Retargeting and Affiliate programs.
- Experience working on Salesforce commerce Cloud is a plus.
- Collaborate with development teams, own the entire process of planning, deployment, maintenance of all technical solutions.
- Use Confluence / JIRA to create technical documentation along with day-to-day meeting notes with dev teams.
- Work with Product managers to align on solutions and define technical scope for the same.
- Work cross-functionally with Sales, Operations and Customer Care to plan projects and improvements to the platform and the post purchase journey.
- Use Salesforce Commerce Cloud, Salesforce Service cloud, Coral Logix and other operational and analytical tools to set up, monitor and optimize day to day operations.
- Identify and troubleshoot operational inefficiencies and issues with the aim of briefing in technical fixes or operational improvements to fix the root cause.
- Build product solution best practices to ensure scalability of the team with documentation, process optimization, and cross-training.
- Become a subject matter expert for key operational tools such as Payment Gateway, Order Management System, Transport Aggregator.
- Build product solutions best practices to ensure scalability of the team with documentation, process optimization, and cross-training
Eligibility Criteria and Functional Competencies Required
- 4+ years' experience in a SaaS/e-commerce Company as a Technical Operations Manager/ Program Manager / Scrum Manager / Business Analyst / Quality Assurance Manager or Similar role in technical capacity.
- Candidates have a min of 2 years of experience in development.
- Hands-on experience in one or more of the following languages and frameworks: Java, Python, Go, Scala, JavaScript (node.js, React)
- Able to manage own workload and independently hit deadlines.
- An appreciation for data-driven decision making, and an ability to source and analyse data.
- Excellent written and verbal communication skills
- Ability to collaborate across teams and strong interpersonal skills
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