Technical Operations Manager

3 weeks ago


Bengaluru, Karnataka, India Get My Parking Full time

Job Title: IT Operations Manager

GMP is seeking an IT Operations Manager to join its high-growth team in the US and globally. As a pioneer in Interoperable Smart Parking, the company connects all parking and mobility stakeholders on a common platform. The successful candidate will be responsible for building a high-performance Tech Ops team, leading SOPs development exercises, and managing day-to-day operations.

Key responsibilities include:

  1. Leading SOPs development exercises to cover all on-ground cases
  2. People management, establishing objectives, and providing feedback and career development
  3. Managing day-to-day operations, ensuring SLA commitments are met
  4. Developing and improving best practices, guidelines, runbooks, and checklists for technical operations teams
  5. Handling client escalations and providing solutions to fix incidents
  6. Monitoring critical applications and notifying deviations
  7. Executing resolutions to problems and following standard practices

To succeed in this role, you will need:

  1. Team management skills
  2. Communication and stakeholder management skills
  3. Logical thinking and problem-solving skills
  4. Knowledge of ITIL framework and Agile methodology
  5. Experience with managing IT environments and knowledge of ticketing tools

If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity to join GMP's global team.



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